Willa Lala Guest House

Important Information

Cancellation Policy
We would suggest that guests consider the merits of insurance cover that includes a cancellation risk. (Travel Insurance for local and international travel) In the event of a guest not arriving, cancelling the booking or curtailing their stay, the guest shall pay a cancellation fee. If you wish to cancel your stay, please inform the Guesthouse in writing as far in advance as possible before the arrival date. Cancellation charges depend upon when we receive your written instruction prior to the date of your scheduled arrival. Notice Period Cancellation Charge 32 days or more 10% of total booking value 15 – 31 days 50% of total booking value 8 – 14 days 75% of total booking value 7 days or less 90% of total booking value (100% for same-day, no-show, or early departure) In the event of you cancelling your stay the Guesthouse will endeavour to re-let the accommodation. However, should this not be possible then the person making the reservation remains legally liable to pay for that accommodation and we reserve the right to charge for the full stay booked. In most cases this liability can be covered by insurance, we therefore strongly recommend that holiday cancellation insurance be taken out. Should you decide to curtail your stay no refunds will be given. The booking is accepted on the clear understanding that should the accommodation become unlettable through circumstances beyond the control of the Guesthouse you shall be entitled to a refund not exceeding the amount paid. If the guest gives credit/debit card details to the proprietor in order to secure a booking and pay a deposit then it is agreed between the parties that in the event of a guest not arriving, cancelling the booking or curtailing their stay the proprietor may debit the guest’s credit/debit card with the full amount of the cancellation charge as set out above less an allowance for any deposit already paid. It is also agreed that the proprietor may also debit guest’s credit/debit card with the full amount of any additional charges incurred by the guest as set in these Terms and Conditions. The booking is not assignable by the Guest without the prior written consent of the Guesthouse. If a right of cancellation by the Guest free of charge (apart from the handling fee) within the period up to 32 days before arrival is applicable, the Guesthouse is also entitled to withdraw from the contract in this period if it has received requests for the rooms booked under the contract from other Guests and the Guest does not waive his right of cancellation within a period set by the Management upon request by the Guesthouse (handling fees will not be charged in such an event). This applies correspondingly to any option granted if other requests have been received and the Guest is not prepared to make a firm booking within a period set by the Management upon request. In this case “firm booking” means that from this date an accommodation contract comes into full existence and the originally agreed, free cancellation period is suspended. The Management reserves the right to cancel a booking forthwith without liability in the event of damage or destruction to the accommodation due to fire or other cause, any shortage of labour or food supplies, or any other causes beyond the control of the Management which prevent him/her from performing their obligations in connection with any booking”.