Wasini Luxury Suites and Hotel

Important Information

1. RESERVATION STATUS
Reservations will be honoured with a voucher, an LPO or supporting document on official letterhead bearing the authorized signature advised to Wasini Luxury Suites & Hotels as set out in the Schedule hereto. Save for manifest fraud, anything appearing to have been signed by the authorized signatory shall bind the Company. Any change of signatories should be notified to Wasini Luxury Suites & Hotels and will take effect from the time it is received by Wasini Luxury Suites
& Hotels. The exact taken up reservations by the Company
along with the suiteing list should be received by Wasini Luxury Suites & Hotels’ sales/ reservations office prior to arrival of guests at Wasini Luxury Suites & Hotels.

2. RELEASE PERIOD AND CANCELLATION
Cancellations should be notified to Wasini Luxury Suites & Hotels’ sales/reservations office verbally and followed by written notice of cancellation. Cancellation will be effective on the working day on which Wasini Luxury Suites & Hotels receives the written notice. Any reservations received after
5.00pm will be deemed to be received on the next working day. Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Wasini Luxury Suites &
Hotels’ prevailing Cancellation and No Show Fees which are currently as follows:
• 0 – 7 days, 100% of entire stay
• 8 – 14 days, 50% of entire stay
• 15 – 35 days, 25% of entire stay
• No show: 100% of entire stay

The number of days refers to the number of clear days between the cancellation date and the anticipated date of arrival of the guest (excluding the cancellation date and the date of arrival).

A separate cancellation/no-show policy arrangements is applicable for groups or conference bookings.

The Company acknowledges that the cancellation and no show fees are a reasonable pre-estimate of the loss that Wasini Luxury Suites & Hotels will incur from the cancellation and are due and payable by the Company upon a cancellation or no show regardless of whether Wasini Luxury Suites & Hotels is able to find alternative clients.

Wasini Luxury Suites & Hotels may cancel reservations in any of the following events:
(a) If the Company fails to pay the deposit within 7 days of the due date; or
(b) If Wasini Luxury Suites & Hotels reasonably believes
that the Company’s financial situation is such that the Company will not be able to honour its obligations under this agreement; or
(c) Upon the occurrence of the events in clause 21 below.

3. DEPOSIT POLICY
Advance deposits where required by Wasini Luxury Suites & Hotels are calculated on the total value of the booking and are payable as follows:
• 50% due if booking is made 8 -14 days prior to arrival
• 100% due if booking is made 0 hrs - 7 days prior to arrival

A separate deposit policy is applicable for groups or conference bookings. In the event that the Company fails to pay the deposit within 7 days of the due date (where bookings are made 8-14

days prior to arrival) or within 24 hours (where bookings are made 48hrs – 7 days prior to arrival) (as the case may be),
Wasini Luxury Suites & Hotels may treat the reservation as cancelled by the Company.

4. RESERVATION GUARANTEES
Reservations must be guaranteed by means of cash, cheque, credit card or inter-bank transfer in such amount as required by Wasini Luxury Suites & Hotels from time to time and in any event not being less than the cost of one night’s rate for the type of suite reserved. Non-guaranteed reservations are subject to release by Wasini Luxury Suites & Hotels at 18:00hrs on the day of expected arrival.

5. RATE CONFIDENTIALITY
The agreed company rates are only valid for bona fide associates of the Company and may not be revealed to, or used to book for, third parties other than in accordance with the provisions of this clause. The rates agreed here must not be displayed directly over the internet or on third party websites but may be packaged together with airfare and/or other arrangements so that the Wasini Luxury Suites & Hotels rates herein are not transparent.

6. CHILDREN
A child in a baby cot (up 4 years old) or up to 12 years sharing a suite with an adult can stay free of charge. Up to two children under 13 years staying in a separate interconnecting suite will charged at seventy five percent (75%) of the suite rate.

7. MAXIMUM SUITE OCCUPANCY
A maximum of 4 adults are permitted per suite. When children are sharing a suite with parents, a maximum of 3 children under age of 4 years (one baby cot only) or a maximum of 1 child aged 5 – 12 years, sharing bed with an adult is allowed.

8. ARRIVAL AND CHECKOUT TIMES
Suites are available for new arrivals from 12.00hrs on the scheduled arrival date. Check out time on the day of departure is 10.00hrs. Pre-booking is encouraged for early arrivals to guarantee suites upon arrival and a pre-booking will be subject to a full overnight rate.

9. DAY SUITE
Day suite rate (subject to suite availability) is at 75% of applicable rates. Check out time for day suite use is 18:00hrs. Check-out after 18:00hrs is subject to the full suite rate. .

10. GROUP RESERVATIONS
A group is considered as 10 or more suites on the peak night.

11. PROMOTIONAL OFFER or PACKAGE
Should there be a promotional offer and/or package, the inclusion of the terms of such promotional offer and/or package in this agreement is subject to the opening hours, terms & conditions, of the spa, recreational facility, food & beverage outlets and/or contracted benefit provider.