Walmer Heights Guest House

Important Information

POLICIES:
A 60% deposit for the entire stay is required to confirm a booking and the existing balance is payable on arrival.
Extras must be settled on departure.
CHILD POLICY
There is no charge for babies 0 – 1 years old when sharing.
For children 1 – 5 years a tariff of R100 per child will be charged when sharing.
For children 6 – 10 years old a tariff of R150 per child will be charged when sharing.
The full tariff applies to children older than 10 years.
Children must be under supervision of parents at all times.
PAYMENTS
We regret that no cheques or American Express will be accepted.
Only Cash or EFT will be accepted.
GUESTHOUSE RULES
ARRIVAL
Check in time is from 14H00 but no later than 20H00. A late check in charge of R100 per hour will be levied if arrival is after 20h00.
Prior arrangements for flights arriving 20H00 excluded.
Any person brought onto the property without prior permission or knowledge of the owners/managers will be charged at a rate equal to the single rate applicable at the time.
DEPARTURE
Departure time is 10h00. Please inform reception of any delays in your departure in order to avoid the payment of a late departure fee which is equivalent to an additional days charge.
Storage of baggage for the day, if required, can be arranged.
KEYS
On departure, in the event of your gate remote being lost, a fee of R350 will be charged.
BREAKFAST
Breakfast is available at an additional cost.
Please confirm costs & bookings the day before at reception.
Breakfast is served in the entertainment area from 07h00 to 09h00. Refer to the Breakfast Menu in this booklet for breakfast options.
DAMAGES
Damages will be charged according to the list in your room and must be settled on departure.
BRAAIFACILITIES
Please notify reception if you require the use of the braai facilities.
A charge of R120 is levied for the use of the facilities which include use of equipment (wood, salt, grill, stand, thongs and casserole) and cleaning afterwards.
Braai facilities are only available until 23h00.
VISITING GUESTS
Please note that for security reasons no outside guests are allowed on the premises without prior arrangement with management.
ROOM CLEANING SERVICES:
Rooms are cleaned from 10h00. Please inform management if no cleaning is required.
LAUNDRY
A laundry service is available. Please contact reception before 09h00 to arrange for same-day service.
There are laundry bags available at reception and laundry lists available in the room booklet or at reception. Please place any laundry items in the bag with the completed laundry list and hand in at reception. For any urgent laundering, please contact reception.
PARKING
Secure parking is available on the grounds. Special, garaged parking is available on request.
RESERVATIONS
Please contact reception to make restaurant reservations on your behalf, or to arrange tours and excursions, transfers and vehicle hire.
SMOKING AREAS
Due to legal requirements, we regret that smoking is only permitted to the outside areas of the guest house. Please use ash trays provided around the premises.
SWIMMING POOL/TOWELS
Pool towels are available from reception. A refundable deposit of R100 per towel is required.
The swimming pool is used at own risk and parents must accompany their children at all times.
Please note there is no lifeguard on duty.
VALUABLES & FIREARMS
Please arrange with reception for the safekeeping of all valuables and firearms (there is a safe provided in the room).
DISCLAIMER
Walmer Heights guest House, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage to GUESTS’ OR VISITORS’ PROPERTY, nor for the injury or death of any guests or visitors whether direct, indirect, special, consequential, or any other damage or expense of any nature whatsoever, which may be suffered by any guest or visitor for the use of the premises and or facilities, whether or not such loss, damage, injury or death is as a result of the negligence of the owners and/or their representatives. Guests and their visitors enter and use these premises at their own risk.