Victoria Bay Self-Catering Units

Important Information

1. Reservations and Payment and Terms
1.1. The establishment operates on a self catering basis and does not provide or arrange other services such as meals, personal laundry, transport, tours, functions, events, parties, baby sitting, and conferences. We will however, on request endeavor to provide details of suppliers that should be able to provide these services directly to the guest. We do have a washing machine in each unit.
1.2. The names and relationship of the persons sharing the unit must be provided when the reservation is made. Persons over the age of 12 years are classified as adults.
1.3. Reservations will not be confirmed until the booking form and proof of payment is provided to us at which time we will send a confirmation form with relevant reservation details to the guest.
1.4. Payment Terms/Cancellations: A 50% deposit is required to secure bookings. The balance can then be paid in cash on arrival if preferred, except for high peak period bookings which are payable in full 30 days before arrival. If cancelled or modified up to 60 days before date of arrival, 0% of the total price of the reservation will be charged. If cancelled or modified up to 30 days before date of arrival, 50% of the total price of the reservation will be charged. If cancelled later, or in case of a no show, 100% of the total price of the reservation will be charged. A handling fee of R350 will be charged on all cancellations. Banking fees that may have been levied on deposits will be deducted from the refund amount. Quote totals will not be reduced should you be fewer guests than originally specified. Bookings that are being paid off monthly are non refundable unless they are cancelled 3 months in advance in which case the standard cancellation terms will apply.
1.5. Breakage Deposits
1.5.1 Refundable breakage deposit is R800 on the main house and the apartment, and R500 on the studio. Refunds are processed within max 5 days of departure. No cash refunds will be issued on departure. Student/adults group rates/fees and conditions may differ and will be quoted separately.
1.6. Discounted rates will be revised should the duration of stay be decreased or interrupted or payment terms not be adhered to.
1.7. The guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled it.
1.7.1. Internet transfers or bank deposits are the preferred method of payment. We do have credit card facilities, they are only available during 09:00 and 17:00.
1.7.2. Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. In case of a double booking the payment that reflects in the bank account first will secure the accommodation and the later payment will be refunded in full.
1.8. Refunds on cancellations will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.

3. Parking and Access

3.1. Should you need to bring more than one vehicle per unit please do inquire about the availability of parking. One set of keys is provided per unit. The cost of replacement keys and remote control is R400.00. Rooms must be locked, windows closed and keys handed in to the caretaker.
3.2. No visitors will be permitted without permission. We accept no responsibility for any loss or damage.
3.3. Guests may only park on their designated parking.
3.4. Guests to provide access to their own delivery services (e.g. take aways).

4. Service Hours
4.1. The office is contactable from 09:00 to 17:00 on weekdays and from 09:00 to 17:00 on weekends and public holidays.

5. Security & Storage
5.1. Although the establishment takes reasonable steps to ensure the safety and security of guests and their possessions guests retain final responsibility for their own safety and security. Keep units locked at all times and place valuables in the safe provided. Always leave safe open and unit locked on departure.

6. Braai/Entertainment Facilities and rules
6.1 Each unit has a braai. Please do be considerate when it comes to noise levels. No loud music is permitted. No noise/shouting 8am or after 9pm.
6.2. No fireworks to be let off on or around the property.

7. Plumbing/Electrics
7.1. Please be considerate when it comes to the use of the plumbing and electrics. Kindly switch of most lights when not in a room and ensure the outside lights for your unit are switched off in the morning.

8. Smoking
8.1. Smoking is permitted on the veranda’s and in the gardens/outdoors. Kindly do not smoke in the units.

9. Loss or Damage to Establishment Property
9.1. The guest is liable for any loss or damages (excluding wear and tear) to the property of the establishment.

10. General Incapacity
10.1. The establishment cannot be held liable if any of the following events or conditions prevents us from fulfilling out obligation to guests. We will take all reasonable steps to minimize disruption and discomfort to guests under these conditions.
10.1.1. Unanticipated interruption to the electricity, water, sewage to, from or on the guest house property.
10.1.2. Industrial action, civil uprising or criminal activity.
10.1.3. Fire, frost, flooding, subsidence or any other force major event.

11. Limit to Liability
The maximum liability of the establishment for any event or condition for which a guest may institute a claim is limited to the value of one day’s accommodation. Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.