Valverde Eco Hotel

Important Information

Acceptance:
All bookings accepted by Valverde Country Hotel are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a deposit also indicates acceptance of these

Terms and Conditions

Reservations & Payment:

Your booking is only confirmed when we email written confirmation of the booking following receipt of payment of the deposit. When a booking is made, 50% of the total invoice is required in advance to confirm the reservation. The balance (if any), of the booking charge is to be paid six weeks prior to the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and a percentage of the deposit withheld. The Client/Guest may be liable for the balance of the booking. When a booking is made less than six weeks prior to the arrival date, the full amount invoiced is required to confirm the reservation. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We only accept EFT or Bank to bank transfer to our account. Under no circumstances will accommodation be provided until we have received full payment of the booking. Failure to pay in accordance with the agreed terms of payment may result in loss of your booking.

Cancellation Policy:

Cancellations must be notified to us in writing. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re- booking. We recommend that the Client/Guest insures against cancellation.

14 – 7 days - 50 % of the total amount is forfeited
7 days or less - 100 % of the total amount is forfeited

Arrivals & Departures:

Rooms are available for occupation after 14:00h on the day of arrival. Rooms must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced unit beyond 10:00h, a full day's rental may be charged to the Client/Guest. Early arrival and late departures are possible if the room concerned is not required.

Wi-Fi Internet Connection:

Wi-Fi hotspot internet access is at Valverde. 100Mb will be free of charge per day. Although we will endeavour to assist with any connection problems, Valverde Country Hotel accepts no responsibility for the inability to connect to this facility.

Property Use & Conditions:

The Client/Guest is responsible for taking all reasonable care of the premises. Any breakage or damage must be reported to us without delay. Valverde Country Hotel will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the hotel or its grounds. Smoking is not permitted in the hotel rooms.

Disclaimer:

The information contained in this website is provided by Valverde Country Hotel and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Valverde Country Hotel.

We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Valverde Country Hotel takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Statement:

We are committed to ensuring that your information is secure.

Will information be shared with third parties?

No. Valverde Country Hotel does not share any individual information you provide through the Booking Enquiry with third parties (except with your approval through the use of this Service). Business name may release specific information about your account to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.

Is my personal information secure?

Yes, Valverde Country Hotel is deeply committed to your security. We use state-of-the-art technology to keep your personal information as secure as possible.

What happens if this policy changes?

If it becomes necessary for us to materially change this policy, we will provide prominent notice to those who use our service.