Utopia Guest House

Important Information

Booking Policy:
• We require a 100% payment upfront in order to confirm your booking.
• Bookings Cancelled
o 5 or less (or 'no show') days before arrival - Forfeit 100% of booking total
o 7 - 10 days before arrival - Forfeit 50% of deposit
• Prices are subject to change without prior notice.

UTOPIA GUEST HOUSE RULES
Check-in - Normal Check-In time starts at 14h00pm, but every effort will be made to accommodate earlier or later Check-Ins (if arranged in advance).
Check-out - Check-out time is at 10h00am. Please tell us in advance if you require a later checkout and we will do our utmost to accommodate your request.
Room keys on arrival - During normal working hours, the keys will be handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.
Room keys on departure - Please leave the room keys with the owners. Guests do not have to lock the door on departure. However please close the door completely when leaving.
Room keys during the long-term stay – Long-term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.
Lost key or damage to locks - The cost for replacement of lost room keys or damaged locks is applicable and is to be paid immediately.
Smoking - Smoking is completely forbidden inside the flats. Smoking is permitted outside the flats, please use the ashtrays placed outside by the sliders.
Refunds - There will be no refunds for early departures as well as for breakages of any equipment, TVs, appliances, etc.
Guest Rooms - Please do not use flammables for heating, cooking or candles, etc. in the Flats without the consent of the Guest House owners. Eating and snacking in the bedrooms to be avoided.
Valuables & Security - Management is not responsible for lost items. Please lock the doors when you leave. Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security. Keep rooms locked at all times when absent.
Parking Area - Parking is available free of charge for all guests. Do not park in the way of the electrical motorized gate. Do not leave any valuables inside your car while it is parked. Utopia Guest House cannot accept responsibility for the loss or theft of any such articles while your car is parked.
Toilets - No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.
Common areas - The Rest of the Main House including the swimming pool are common areas of the house and guests are forbidden to enter.
General - Avoid making noise or disturbing the other house guests, musical instruments, Loud Music, televisions, etc. Any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests. We also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.
Refrigerator to be kept clean. Freezer door and Fridge shall close properly. Freezer shall not be over-packed so that sufficient room is allowed for air circulation.
Cupboards shall stay clean and neat. Surfaces and countertops shall be free of grease and spilled food. Storage under the sink shall be limited to small or lightweight items to permit access for repairs.
Sink shall be clean, free of grease and garbage.
Trash/garbage shall be stored in covered bins until removed to the collection containers.
Cooking oils or grease shall not be disposed of down the kitchen drain.
The kitchen includes a refrigerator, microwave, Kettle, Small Stove & oven, limited dishes, glasses, and utensils for light meal preparation. Please leave these in an original manner.
Braai - Keep the outside of your flat area clean. Never leave the braai unattended once it has been lit. Keep children away from the braai area.
Pets - No Pets are allowed
Your Liabilities - We will hold the guest responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by yourself. Normal wear and tear are excluded. Please report any accidents or incidents to the guest house management in connection with any property damage.
General incapacity - Utopia Guest House cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:
* Unanticipated interruption to electricity, water, sewage to and from the guest house;
* Industrial actions, civil uprising or criminal activity;
* Fire, frost, flooding, wind or any other force major event.
We, here at Utopia, do have a Generator in case of load shedding.
Because we can have several guests at any given time, we ask you to respect each other concerning the cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance to others including management.
Please respect the house and its occupants.
Environmental Policy - The owners of Utopia Guest House are dedicated to the protection of our planet's resources and would encourage our guests to help us by:
• Switching off lights when not in use;
• Ensuring that taps are always turned off after use;
• Avoiding the unnecessary use of towels – Please use what you need;
• Switching off fans and heaters when not in use and before going to sleep
Booking Policy:
• We require a 100% payment upfront in order to confirm your booking.
• Bookings Cancelled
o 5 or less (or 'no show') days before arrival - Forfeit 100% of booking total
o 7 - 10 days before arrival - Forfeit 50% of deposit
• Prices are subject to change without prior notice.

Utopia Guest House Covid19 procedures:
We would like to assure guests that we are doing everything in our power to ensure we provide a safe and germ-free environment.
• Each room is disinfected with alcohol-based sanitizers before the arrival of a new guest.
• Each guest will be scanned with our fever thermometer on arrival, as well as staff members upon arrival daily. Should a guest or staff member show any signs of a fever, we will unfortunately not be able to accommodate them on the premises to ensure the safety of all our guests and staff members.
• We take great care to disinfect rooms, surfaces, light switches, bathrooms, and linen.
• Guests are required to sanitize their hands on arrival and departure. There are sanitizers in each flat.
• We are working with cloth masks and frequently sanitize our hands.
• Cutlery and crockery are disinfected.