Urban Hive Backpackers

Important Information

Check-in Time is from 1pm
Checkout time is between 10am if the room is not vacated by the specified time the guest will be charged a full days stay.

Cancellation
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower should the price exceed ours we will pay the balance.

Liability
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. You will be required to pay a R100 key deposit when checking in.

Lodge rooms
We regret that children, under 18 years of age, cannot be accommodated in any of the rooms within Urban Hive Backpackers.

Lost property
We are happy to return items that have been left following departure. However, the guest will cover the charge for postage.

Payment
Full payment is due upon check-in, we reserve the right to ask guests who fail to settle bills to vacate the premises

Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking
Smoking is permitted solely to our balcony's and outside courtyard and not inside the building, if guests fail to comply with this they will be liable to a charge for professional cleaning and Urban Hive reserves the right to ask the guest to leave without a refund for the stay. In the case, the guest has not paid for the full stay the guest will be liable to settle the account and vacate the premises.

We reserve the right to amend these terms and conditions at any time.
Right of entry on to the premises is reserved.