Umdloti - Escape to Cascades

Important Information

* Check-in: 15h00
* Check-Out: 10h00
* Please note that we do not refund early departures and/or cancellations which fall outside of the cancellation policy.
* 50% Deposit is required to confirm reservation.
* 50% Outstanding balance and Cleaning Fee is payable 2 weeks prior to arrival date.
* Refundable keys and breakages deposits to be paid prior/on date of Guests Arrival.
*A 15% service fee is charged on all bookings. Kindly note that this service fee also applies to cancellations, irrespective of the reason for cancellation, and/or cancellations which may involve circumstances that are centred around natural disaster, death and/or force majeure, irrespective of the situation.
* The property maintains a strict cancellation policy. Guests are expected to comply with the relevant terms and conditions.
* We reserve the right to evict for unruly behaviour and overcrowding without refunding.
* Extra cleaning fees may be charged as required.
* Any damage or loss of property will be deducted from guest's key and breakages deposit, or may result in additional invoicing as required.
* Guests agree to abide by the Body Corporate's rules.
* Quiet hours are between 22h00 and 09h00. Guests who breach these times will be liable for an automatic fine. The property reserves the right to retain guests' refundable deposits should any guest be found guilty of such transgressions. Guests who fail to comply with these regulations will be evicted from the property.
* Body corporate fines are payable within 24 hours of issue. Guests agree to payment of such fines irrespective of their reasoning for the fine being issued. Please note that fines can amount to more than R5000 and may result in guests having to immediately vacate the premises.
* The owner and staff of any property will not be held liable for any damages, loss and injuries of guests.
* Guests' occupation of any property, in line with the period of their reservation, will be deemed as their agreement to abide by the property's aforementioned terms and conditions, Body Corporate rules, and their acceptance of the property's below mentioned house rules.
House Rules:
* Much effort has been put into establishing Holiday Escapes properties a lovely space for guests to enjoy. Please be respectful of the properties as they are holiday homes and not a hotel. Please treat it with the same respect as you would your own home.
* Please ensure that you maintain a good level of cleanliness throughout your stay. Please throw garbage into the bins and ensure that food is not left lying around. Excess rubbish should be disposed of appropriately.
* Please wash off beach sand before entering the property.
* Holiday Escapes manages eco-friendly homes. Please ensure you switch off aircons, lights, fans or any other small electrical appliances when they are not in use/upon leaving the property.
* Please keep any furniture, cushions and BBQ's undercover at night and/or when they're not in use to protect from sun/rain damage.
* Please don’t sit on the couches with wet clothes/costumes as it may damage the fabric and furniture.
* Monkeys frequent many area's within the KZN region. Please keep the windows and doors closed to prevent the monkeys from entering the property when you aren’t around. Guests are urged not to feed the monkeys please.
* Please open the bathroom windows when showering to let the humidity out.
* In the case of any accidental damage, the issue will be assessed internally to determine any deduction/repair costs.
* Kindly note that Holiday Escapes properties are strictly non-smoking.
* This property is not serviced. Cleaning services must be arranged prior to arrival and any associated costs will be borne by the guest booking.
* Parties and events are strictly prohibited. If guests are found to have had a party which results in extra cleaning, guests will be responsible for extra cleaning charges and in the unfortunate event of any disruptions alerting neighbours, guests will be asked tp vacate the property immediately.
* Out of respect for the caretaker and residents, guests should be mindful of noise. Noise is not permitted before 09h00, and after 21h00 (Monday to Sunday.) Guests who breach these times may be evicted and liable to a fine from the body corporate. Please see the properties terms and conditions.
* If guests are suspected of carrying and/or using illegal drugs of any kind, the authorities will be engaged, and guests will be asked tp vacate the property immediately.
* Upon booking, guests will be asked to complete their guest registration and to provide copies of each guest/s Identity Document. Please note that only guests who have booked at the premises are permitted to visit the property with a maximum of 6 approved guests allowed in the property at any given time.
* Guests are required to provide their vehicle registration number which will be sent to the complex's security to enable guests' access.
* Guests’ requests for early arrivals/delayed departures are fully dependent on availability. The property has a high occupancy rate therefore availability will be confirmed around 09h30 on the evening prior to your date of arrival/on the morning of departure.
* Kindly ensure that all doors and windows are locked when you're out/upon vacating the premises.
* Never leave children without any adult supervision at the property. Guests are fully responsible for the safety and security of their children at all times.
* Guests are responsible for ensuring that any visitors comply with these house rules.
* Any additional overnight visitors must be approved in advance, and are subject to an additional fee as noted in the properties rates.