Trust Lodging

Important Information

The terms and conditions set out below apply to all bookings made through this website.

PRICING

All prices shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax at the current prevailing rate and local tourism levies, if applicable.

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of the mini-bar facilities and any other unforseen costs. Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorise us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.

The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number.

AVAILABILITY

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

CHILDREN

Children under the age of 10 can stay free of charge with two paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought.

PETS

We are able to accommodate pets, given prior notice. We do charge a deposit which is fully refunded on departure subject to there being no soiling or damage caused. Please contact Trust Backpackers directly for details.

CAR PARKING

Secure parking is available for 4 vehicles, first come first serve basis.

ARRIVAL AND DEPARTURE

Rooms are available from 2pm on the day of arrival. Rooms must be vacated by 10h00 on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

DEPOSITS AND PRE-PAYMENTS

Deposits and pre-payments are required for most of the rates featured online (unless you are settling your account in cash - see under 'Balance of Monies Outstanding' below). You will be asked to guarantee your booking with a valid credit or debit card. No payment is taken from your credit or debit card at the time of booking. Payment is taken on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See 'Cancellations and Amendments' below for details on cancellations.

BALANCE OF MONIES OUTSTANDING

On departure we will be asked to settle your account. If you are settling your account in cash, you will be asked for a deposit. We accept all major credit cards, including MasterCard, Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card. We do not accept cheques drawn from an overseas bank account.

CANCELLATIONS AND AMENDMENTS

All cancellations must be made in accordance with our cancellation terms.

No show or cancellation within 14 days of stay – No refund due.
Cancellation between 15 and 30 days before stay – 25% of the deposit will be refunded.
Cancellation between 60 and 30 days before stay – 50% of the deposit will be refunded
Cancellation more than 60 days before stay – full refund.
Booking is not confirmed until 50% payment has been received.

Full non-refundable payment required for bookings from the 20th December to 5th January.

Where a cancellation is not made in accordance with our cancellation terms, we reserve the right to charge you for the first night's accommodation.

Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

accept the changed arrangements as notified; or
make alternative arrangements with us; or
cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our Backpackers should be made in the first instance to the following e-mail: [email protected] at the time of your stay so that we can attempt to resolve it immediately.

GENERAL INFORMATION

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
there is no breach of a legal duty owed to you by us or by our employees or agents;
such loss or damage is not a reasonably foreseeable result of any such breach;
any increase in loss or damage resulting from breach by you of any term of our contract;
any loss is in excess of three times the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions shall be governed by South African law and shall have jurisdiction over any matter arising out of or in connection with them.