Tlotlo Hotel

Important Information

All room rates are inclusive of breakfast, 12% VAT and P10.00 per person tourism levy.
*Confirmation
Written confirmation is required within 7 days of the original verbal booking with the actual number of guests to occupy each booked room, and or conference room. Companies must confirm on official letterhead. The hotel reserves the right to cancel a booking if confirmation, in the form of deposit payment or purchase order, is not received after 7 days.
*6pm release policy
All non-guaranteed (reservations not paid for in advance) accommodation reservations will be cancelled at 6pm of the arrival date. It is our guest’s responsibility to contact the hotel and advise of any delay on his or her check in (late arrival) time at least 2 hours before release time, and inform the hotel of the expected time of arrival.
*Check in times
Our check in time for guests reserved for accommodation is 2pm every day. Early check in guests will only be accepted by the hotel depending on the availability of readily available and clean rooms.
*Check out times
Our check out time for guests reserved for accommodation is 10:30am every day. Late check-out status may be granted to our guests depending on the number of our new arrivals, and at the discretion of the manager on duty. Unauthorized late check-out will attract a charge of from half to full room rate depending on the case.
*Price variation
Tlotlo Hotel & Conference Centre reserves the right to increase prices in the event of circumstances beyond control, e.g. increases in VAT.
*Payment
Where credit facilities have been granted by Tlotlo Hotel & Conference Centre final payment of the balance of charges due for the total invoice must be paid by the client within 30 days of the due date of the invoice. All deposits are non-refundable and non-transferable.
*Damage
Clients are responsible to Tlotlo Hotel & Conference Centre for any damage caused by the clients, their guests, agents or employees.
*Equipment and property
Clients’ own equipment and property is brought in to Tlotlo Hotel & Conference Centre at their own risk and Tlotlo Hotel & Conference Centre accepts no liability for loss or damage.
*Force majeure
If Tlotlo Hotel & Conference Centre is limited or hindered from accommodating the guests or providing any facility booked by the client due to circumstances beyond its control e.g. Government intervention, acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then the liability of Tlotlo Hotel & Conference Centre to the client shall not exceed the amount paid by the client to Tlotlo Hotel & Conference Centre in respect of the service.