The Villa Manor & Spa

Important Information

REFUND,MODIFICATION & CANCELLATION POLICY:
The below Cancellation / Modification policies only apply to bookings made direct withthe property, i.e. by phone or e-mail. Reservations made via online platforms, e.g. Booking.com, Expedia, Hotels.com, Agoda, and our official website, offer a separate Cancellation /Modification policy. Please refer to the terms provided to you upon making your reservation as they do not apply to online reservations.

Cancellations will be subject to the following forfeiture policy:
• More than 21 days before arrival 10%of booking value with a minimum of R50-00.
• From 14 up to 21 days before arrival- 25% of booking value;
• From 7 up to 14 days before arrival -50% of booking value;
• Less than 7 days before arrival -100% of booking value.

NO SHOWS AND EARLY CHECK OUTS FOR ALL DIRECT ANDONLINE BOOKINGS WILL BE SUBJECT TO THE FOLLOWING FORFEITURE POLICY:
• No show, departing after check in / after arrival at the property - 100% of booking value.
• In the event of a next day arrival, the payment on file is billed against the original arrival date’s first night. It is treated as a no show with 100% forfeiture. Any remaining balance is used against the next night(s) in the event of 2+ night stays. The forfeit payment may under no circumstances be applied to the next night or moved forward in anyway to be used at a later date.
• Early departure - 100% of booking value.
• Reservations may not be split during your stay to be used the balance at a later date.
• Unforeseen cancellations, no-show’s and early departures due to war, acts of God, unrest or any other related circumstances are subject to the abovementioned terms and do not constitute a valid reason for waiver of the cancellation policy terms.

COVID CANCELLATION REQUESTS:
No booking will be cancelled or refunded if the person who made the booking orany person in their party, who will be travelling with them, tests positive forcovid before arrival. Postponement of such booking may be considered by theestablishment only if the person can provide valid proof of a positive testresult, has covid symptoms, needs to isolate and the occupation date of thebooking falls within the 7days isolation period of that person. Postponement ofthe booking is subject to availability. If the booking consists of more thanone room booked, then only the room of the person with the covid positive testresult can be postponed to another date subject to availability. The rest ofthe rooms must be occupied for the original date booked.

BY PAYING YOURDEPOSIT YOU AUTOMATICALLY AGREE THAT YOU HAVE READ ANDUNDERSTAND OUR RESORTRULES AND WILL ABIDE BY THESE OR CARRY THE CONSEQUENCESBY FAILING TO DO SO.


NO AMENDMENTS OR CHANGESTO BOOKINGS ALLOWED ON ARRIVAL.
YOU ARE LIABLE FORTHE FULL OUTSTANDING AMOUNTBEFORE ANY KEYS ARE PROVIDED. NO EXCEPTIONS.

PLEASE TAKE NOTE:
* No changes or amendments to dates allowed on arrival. No exceptions.
* Full outstanding balance is payable on arrival before keys are provided. No exceptions.
* No early check in permitted. Check in is from13h00.
* Latest check in time is 21h00 (Late check in fee of R200 is automatically levied for anybody checking in after21h00)
* Daily cleaning service, except on Sundays & Public holidays.
* Refundable breakage deposit of R200.00is payable on arrival, CASH ONLY. Refundable on departure.
* No swimming towels supplied, please bring your own.
* Please familiarize yourself with our guesthouse and facilities by visiting: www.thevilla.co.za
* Linen and towel change only done after your fourth night stayed.
* Please familiarize yourself with the resort rules as they are strictly implemented.
* Check out is at 10h00please ensure you vacate from the resort before this time, NO LATE DEPARTURESPERMITTED.
* Load shedding is experienced from time to time, no extensions or refunds will be provided, you can also bring along flashlights or extra lighting should you require.
* DUE TO THE LAYOUT OF OURCOMPLEX NONOISE OR MUSIC IS ALLOWED, THIS WILL BE STRICTLY MONITORED; YOU WILLBE ASKEDTO LEAVE THE COMPLEX IF YOU DISTURB OTHER GUESTS. WE OFFER ATRANQUILENVIRONMENT FOR ALL TO RELAX AND ENJOY THEIR HOLIDAY.