The Manor House

Important Information

Terms & conditions shall apply to all reservations made with Plattner Golf (Pty) Ltd, trading as Fancourt,
to the exclusion of all other terms & conditions relating to reservations, notwithstanding the fact that
such other terms & conditions shall not be deemed to have been varied or amended in any way by
terms & conditions appearing elsewhere unless agreed in writing and signed by both parties.

1. RESERVATIONS
All reservations shall be made in writing by fax or e-mail through the Reservations Office. Cancellation
of such reservations shall be subject to the relevant cancellation penalties contained herein. In the case
of group reservations, full Rooming Lists and group details shall be provided to the reservations office
30 days prior to the date of arrival.

PAYMENT
Fancourt reserves the right to cancel and/or amend any reservation in the event of failure to comply
with the terms of payment and Fancourt shall not be liable for any loss or consequential loss resulting
from such cancellation or amendment.
Individuals – full payment to be received no less than 14 days prior to the date of arrival. In the event
of a reservation being made less than 14 days prior to arrival, the full payment must be received no
later than 7 days prior to the date of arrival.
Groups – Applies to all bookings of 10 – 60 rooms at Fancourt
A non-refundable 10% deposit on all pre-booked services shall become due and owing on confirmation
of reservations. A further 50% deposit on all pre-booked services shall become due and owing three
months prior to the date of arrival. The balance of all pre-booked services shall become due and owing
30 days prior to the date of arrival.
For groups 61 rooms and more, Fancourt reserves the right to institute special payment terms.

Health & Beauty
No children under 18 years old are permitted in the Fancourt Hot Spa and Roman Bath & Jacuzzi.
Fancourt Gymnasium
Children 14 years and over may use the Fancourt Gym without adult supervision. Children 12 – 13
years require adult supervision in the Fancourt Gym. No children under the age of 12 years are allowed
in the Fancourt Gym.
Kids Club
All children making use of the Kids club need to be signed in by a parent or adult guardian. If the child is
younger than 3 years old a nanny must accompany the child, or Kids Club will arrange a nanny at an
additional cost.

Business Centre
Children under the age of 16 years old require adult supervision in the Business Centre.
Manor House and Henry White’s
No children under 16 years old are permitted at The Manor House. As Henry White’s is a classic dining
venue, we do not recommend this dinner venue for children.
Golf Carts
Children are not permitted to drive a golf cart unless they carry a valid driver’s license, or if in the case of
children 18 years and older they have been declared competent by a person who is authorized to do so.

PRE-BOOKINGS FOR GOLF/SPA/DINNER
At no time are we able to guarantee any reservations for golf, spa or dinner unless they are booked
prior to the arrival. We urge all guests to book their tee off times, spa slots and dinner reservations well
in advance in order to avoid disappointment on arrival. This applies to all our guests traveling
throughout the year as our facilities are very popular with our members, their guests and the local
community. We would prefer to cater for our hotel guests first, but cannot turn away other guests if no
bookings have been made prior to arrival.
PLEASE URGE YOUR CLIENTS TO PREBOOK ALL SERVICES REQUIRED WELL IN ADVANCE.