The Den Apartments by Raw Africa Collection

Important Information

The Den Apartments TERMS & CONDITIONS

PAYMENT POLICY
A confirmed booking comprises the following terms & conditions:
• Deposit payment of 50% upon confirmation of reservation.
• Balance payment must be received by The Den Apartments no later than 30 days prior to arrival.
• Reservations made less than 30 days prior to arrival will require full payment within 48 hours.

CANCELLATION POLICY
Cancellation must be made in writing and the conditions of cancellation are as follows:
• 31 days and more: free cancellation.
• 30 days and less 100% is forfeited.
• No shows: 100% cancellation fees
• No refund will be given for guests who arrive but leave before the completion of their stay.
• 3% of the Total Deposit/Payment should a refund be required as an admin fee.

PEAK SEASON (15 December – 7 January)
• A 50% non-refundable deposit is required to confirm a reservation.
• Balance payment is required 60 days prior to arrival.

STANDARD TERMS & CONDITIONS
• All bank charges are to be covered by the guest, agent, or operator. If a refund is paid by The Den Apartments, then the bank charges for the refund will be deducted from the refund payment.
• Incorrect quotes or charges to the guest will be covered by the booking agent or operator.
• Provisional bookings will be held for a maximum of 14 days unless an extension has been requested in writing and has been approved.
• This document serves as a binding contract. Upon receipt of this document, you are legally bound to the terms & conditions stated here within.
• The Laws of the Republic of South Africa shall in all respects, govern this contract.
• Rates are quoted in South African Rand (ZAR) and are inclusive of 15% VAT.
• Raw Africa Boutique Collection reserves the right to amend the quoted tariffs should there be any change in the percentage rate of VAT or any other levy, tax or impost becoming payable by Raw Africa Boutique Collection after the date of booking or in the event of the devaluation of the SA Rand.
• Rack Rates provided are a guideline and are not the contracted rates. These are purely for the purpose of comparison and are subject to change without prior notice.

ARRIVAL & DEPARTURES
The Den Apartments by Raw Africa Boutique Collection operates as a self-check-in property, where guests are provided with access codes in advance via email and WhatsApp through a welcome letter. The keys are stored in a lock box outside the apartment for easy retrieval.

Check-in time is from 14:00.
Check-out: by 11:00.