Sue Casa 3

Important Information

Terms of payment:
Your account must be settled as follows:
Balance payment must be paid 14 days before arrival.
A refundable damages/breakage deposit of R 1 000.00 is required along with the balance payment of the booking. This is payable to Just Property, who will email you regarding this, in order to finalize your booking.
Payment methods accepted on the balance payment:
EFT payments only.

Please note that there is a refundable breakage deposit fee that is payable before arrival and is not included in the rate. The rental agreement that will be sent to client after deposit was paid must be filled in and sent back before arrival. No keys will be released without the necessary documentation returned to Just Property.
The breakage deposit will be refunded in the following month after departure, less any deductions for breakages.
Should the property be damaged either willfully or not, by negligence or not, by yourself or any other, you agree to pay for the said damages if it exceeds the amount held via the breakage deposit.
Should you arrive at the property and find that there are damages, the onus is upon you to inform our offices immediately.
The breakage deposit will be held in trust and released to the bank account nominated by yourself.
Please remember to email us your account details.
Please do not exceed the maximum number of people allowed in the unit. Failure to comply with this request will result in eviction with no refund and no notice period.
No smoking is allowed inside any of the units, flats or houses, should you smoke in the house you will lose your breakage deposit in full.
Don’t forget to bring the following:
Towels for swimming and bathing,
DStv decoder with the remote and card or a Open View Decoder dependng on each unit.
Your own cleaning chemicals and toilet paper for during your stay. We provide the first roll of toilet paper for each bathroom. We do not do change linen for less than a 7 night's stay
We do not provide a cleaning service, but it can be arranged with us and will be paid for separately to Just Property. Should you require the unit to be serviced, please inform us 24 hours before the required service.
Cleaning services are not available on Sundays and public holidays.
Check in no earlier than 14:00.
No keys can be released without full and final settlement.
Please ensure that the full balance outstanding is reflected in our bank account 14 days prior to arrival. No directions will be sent unless we received the full payment including the refundable breakage deposit. As the property keys are not at the specific unit. Keys need to be collected from Just Property Uvongo office, during office hours, directions to the holiday property will also be provided in an envelope.
Arrival after hours - Directions will be sent to the guest once full payment and the filled in rental agreement has been received
Tenants will be held responsible for all charges relating to lost keys or keys not returned after vacating the premises.
We cannot be held liable for any losses or inconvenience to tenants caused by an act beyond our control. In the event of any appliance being out of order we cannot be held liable for the replacement thereof.


Cancellation Policy
1.1 month before stay date: 50% of deposit is refundable
2.2 weeks before the stay date: 25% of deposit is refundable.
3.Same day or while here, or less than 2 weeks before the stay date: 0% of the payment is refundable.
4.A CANCELATION FEE of R700 will be levied on all cancellations.
5.This R700 is over and above the percentage already stated as the cancellation fee.

PS. A R250 postponing fee will be charged extra for postpone bookings, if the client cancels after postponing, there will be no refund. Postponing will not be allowed 1 - 2 weeks before arrival.