Sirikoi

Important Information

Booking Terms & Conditions
A booking cannot be confirmed until a booking voucher and a deposit of 30% of the total value of the booking are received.
b) All bookings are subject to the Terms and Conditions outlined below.
Your booking will be held provisionally for 14 days. The expiry date of the booking will be noted on the reservation summary that you are sent. You are required to confirm the booking prior to the expiry date otherwise it will automatically expire. If you require more time to confirm your booking, the expiry date maybe extended (on request).

To Confirm A Booking:
a) A booking shall only be confirmed upon receipt of a booking voucher and payment of a 30% deposit of the total value of the booking
b) If the deposit has not been paid and received by us within 7 days of receipt of the booking voucher then the booking shall, a tour sole discretion be deemed to be cancelled.
c) Please ensure that the booking voucher contains the following information:
*Room type you would like to book.
*Date, time and method of guests arrival and departure.
*Number of people in the group and rooming requirements (doubles, singles, triples etc).
*Names of ALL guests in the group and ages (especially of children).
*Any special dietary requirements or other special requests.
*If the booking is for residents, please attach a proof of residency on the voucher and indicate clearly.
d) Please note the cancellation terms below.

Making The Final Payment For A Booking:

a) The full balance is payable in full 45days prior to arrival.
b) On receipt of full payment, a final Reservation Summary will be issued.
c) Please ensure that you note the Reservation Number and Client Name for each payment that you make.
d) Please ensure clients have their Reservation Summary when travelling.

Cancellation policy:

All cancellations must be made in writing. Cancellations will only be effective on receipt by us of written notification. In respect of cancellations made:

a) More than 120 days before arrival, the 30% deposit is refunded net of bankcharges.
b) Between 120 and 30days before arrival, the 30% deposit is forfeited.
c) Between 29 days and a no show',100% of the total cost is forfeited.

Refunds:
SirikoiLtd, Samatian Ltd and Rutundu Ltd (the“Properties’) shall have the right at any time at its discretion to cancel any accommodation or excursion or the remainder there of or make any alteration to any accommodation or excursion and in the event of any accommodation or excursion becoming unavailable as a result of weather, strikes, political unrest, or any other cause whatsoever. Any extra expense arising out of the cancellation or alteration of accommodation or an excursion shall be borne by the guests and/or their agents.

Rates/Price variations:

In the event of increase in taxes, training levy or service charges the Properties, the Properties reserve the right to adjust all contract rates accordingly from the date of such change and without prior notice.

Privacy Policy:

While the Properties are intent on taking all reasonable measures to keep personal information provided by the agents confidential,they will not be liable for any loss or damage arising from third parties unauthorized access of the information provided by the agents.


Insurance:

All guests are required to have comprehensive travel and medical insurance to cover cancellation, medical expenses, personal baggage and money. The agent shall be required to inform the guests of the need to obtain travel insurance prior to their travelling. The agent here by agrees to indemnify and save and hold harmless the properties from anyloss, liability, damage, or cost they may incur-arising out of failure by the agent to inform the guests of the need to obtain travel insurance.

Warranties:

The agent warrants that they have the capacity and authority to make the booking on the guest’s behalf and will accept full responsibility, whether financial or otherwise, for all the bookings made by them on the guests behalf. The agent warrants that all the information that they have provided about themselves or on behalf of their guests is true and accurate.

Disclaimer:

The Properties ,their assigns and successors shall not beheld liable for any loss or damage whatsoever or any claim or demands from guests on account of injury to the person or property resulting in death, whether caused by the negligence of the Properties or otherwise.