Serra Azul Boutique Lodge

Important Information

Terms and Conditions for Serra Azul Lodge

Tariffs are Quoted: Inclusive of VAT. In South African Rands (ZAR). Subject to availability.

Tariffs Changes: All tariffs quoted are subject to change, without prior notice, however, rates quoted for confirmed bookings will be honoured.

Tariffs Include: Luxury accommodation, tea, and coffee, breakfast at the main house 07h30 and 09h30.

Tariffs Exclude: Gratuities, laundry services, transfers, as well as airport transfers.

Accommodation: Nine luxury air-conditioned suites, all individually and uniquely decorated. All suites include an en-suite bathroom, Egyptian cotton linen, fragrant toiletries, plush bathrobes, coffee machines, a mini-fridge, veranda with garden views, fireplace and free Wi-Fi.

Minimum stay: Please note that during high/peak/festive season we operate a dynamic minimum night stay policy whereby we will seek to accommodate any length of stay provided that the booking does not create an unsellable night.

Low Season: To secure your reservation a minimum amount equal to the first night’s stay is required within 7 days of the requested booking. The remaining balance of the payment is due 30 days prior to the date of arrival. Should payment not be received as stipulated, Serra Azul Lodge reserves the right to cancel a reservation.

Payment: Below, please find our banking details for EFT payments.

Serra Azul Lodge


Please remember to use “ACCOMMODATION” followed by your booking number as your reference.

The following cancellation fee applies to the full value of the booking:

If cancelled within 30 days prior to arrival – 50% refund
If cancelled within 14 days prior to arrival – 25% refund
If cancelled within 7 days prior to arrival or no show – no refund

The following cancellation guidelines apply to group bookings:

If you have booked for 3 or more suites and cancel within 30 days of arrival, you will be liable for 50% of the cost.
If cancellation takes place within 7 days of arrival, 100%
For 3 to 9 suites – if cancelled within seven days prior to arrival or no show, will be subject to payment of the full amount.

Children: We accommodate children over the age of 12. Any child under the age of 12 will be permitted at management’s discretion. If Serra Azul Lodge is booked exclusively children of any age will be allowed. Nanny/babysitting facilities are available at an additional cost. Infants 0-2 years are accommodated free of charge. For all children under 12, an indemnity form would need to be signed by a parent/legal guardian of the child being accommodated. Any breakages or damages incurred will be charged to the parent/legal guardian’s bill and paid for on check-out. No additional beds can be placed in the parents/ guardian’s room for the child and a separate room will need to be reserved.

Arrival/ Departure: Check-out time is 10h00 the morning of your departure. If you would like a late check-out, please contact reception, the day before you depart to see if this can be arranged. If no arrangements have been made, a half-day rate will be charged to your suite, and settled upon departure. If a late check-out is not possible, we will be more than happy to store your luggage securely for you until such time as you are ready to depart. Check-in time is available from 14h00 until 17h00. Should you be unable to check in between these hours please notify us as soon as possible, in order for us to arrange a reasonable check-in time accordingly.

Smoking: South Africa has strict non-smoking laws associated with public spaces and guest accommodations. Please consider other guests by only smoking in designated areas such as the car park and lawn area in front of the dining room. Please refrain from smoking in your suite. Guests who smoke in their suites will be charged for any resulting damage and dry-cleaning costs of the furnishings.

Pets: No pets are allowed to overnight in suites nor on the property.

Dinner: Dinner is available to guests, prior arrangement is essential.