Sea Salt Big Beach House|Sheffield Beach

Important Information

Cancellation Policy
If cancelling 14 days before arrival, forfeit 100% of the booking total
If cancelling 21 days before arrival, forfeit 50% of the deposit
If cancelling 30 days before arrival, forfeit 25% of the deposit
If cancelling 999 days before arrival, forfeit 15% of the deposit
Conditions

1. INTRODUCTION
1.1 Holiday Escapes is a business in the leisure, travel, accommodation, and hospitality industry that facilitates short-term rentals and experiences.
1. 2 The terms and conditions set out herein below shall regulate the nature of the agreement between Holiday Escapes and Holiday Escapes customers (“Holiday Escapes Customers”). The terms and conditions contained herein are deemed to be a consumer agreement in terms of the Consumer Protection Act 2008 Act No 68 of 2008 (the “CPA”), which finds application throughout this agreement and as such, the terms and conditions need not be signed in order to find application.
2. BOOKINGS, PAYMENTS, AND CANCELLATION
2.1 All bookings are to be made via the online booking platform on Holiday Escapes website or booking platforms.
2.2 Holiday Escapes cannot guarantee that accommodation seen online, will be available by the time a booking and/or reservation is attempted. All bookings are subject to availability and take place on a ‘first-come-first serve’ basis.
2.3. Bookings shall only be guaranteed upon receipt of a confirmation email from Holiday Escapes.
2.4. Rescheduling of bookings must be done 30 days prior to arrival date, any late request(s) will not be honoured. In the event that a Holiday Escapes Customer fails to make use of their booking, the Holiday Escapes Customer will forfeit their payment.
2.5 Rescheduling of bookings may be subject to administration fees and price increases and/or decreases dependent on the location and date of reschedule. Any subsequent changes that result in a price increase must be settled in full before confirmation of such booking is guaranteed.
3. PAYMENT
3.1 All payments are to be made via Holiday Escapes online payment platform and shall be subject to the terms and conditions of Paystack Payments Limited (“Paystack”), the payment platform’s service provider.
3.2 Paystack employs advanced encryption technology, including Secure Socket Layer (SSL), to protect all transactions. No card details are stored on Holiday Escapes website. For further details on Paystack’s security measures and policies, users may visit: https://paystack.com/za/compliance.
3.3 Customer details will be securely stored by Holiday Escapes separate from card details, which are entered directly by the client on Paystack’s secure platform. Holiday Escapes does not process or store sensitive payment information, ensuring all payments are handled in compliance with Paystack’s security and privacy standards.
3.4 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR). For additional details regarding Paystack’s terms of service, please visit https://paystack.com/terms.
4. CANCELLATIONS
4.1 All cancellation requests for confirmed bookings are subject to the following provisions and section 17(3) and (4) of the CPA –
4.2 The property maintains a strict Cancellation Policy. Guests are expected to comply with the relevant
terms and conditions.
4.3 Only bookings made through the HolidayEscapes.net website are eligible for a refund. Unfortunately, as some booking platforms do not offer refunds at all, Holiday Escapes cannot process refunds for bookings made outside of our official website, HolidayEscapes.net;
4.4 Confirmed bookings made through the HolidayEscapes.net website, cancelled 30 days or more in advance of the arrival date shall be refunded in full;
4.5 Confirmed bookings made through the HolidayEscapes.net website, cancelled less than 30 days prior to the arrival date shall not be refunded; alternatively, a cancellation penalty of 100% of the booking price shall be levied;
4.6 All confirmed bookings must be cancelled in writing.
4.7 Should Holiday Escapes cancel a confirmed booking for any reason whatsoever, the Holiday Escapes Customer shall be given the option to reschedule the booking, free of charge, or to be refunded in full.
4.8 In the event of any cancellation or when funds need to be reversed back to a credit card, Holiday Escapes reserves the right to not refund the card transaction fees. This policy applies to all purchases and bookings made through our service.
4.9 Please note that we do not refund early departures and/or cancellations which fall outside of the cancellation policy.
5. DURING YOUR STAY
5.1 Some properties strictly maintain access control. Guests are kindly requested to complete the required information and provide it to your host so that arrangements can be made for your access with applicable complex management.
5.2 Check In/Out:
• Check-In Time varies from 2 pm onwards and Check Out Time from 10:00 am.
• Please inform your host of your expected arrival time in order to arrange access to the property.
• Please report any faults upon arrival. If you are checking in ‘after hours’ please report any faults by 9:00 am the following day.
5.3 Arrival: Kindly see the Guest Access Guide for instructions on travel, and access to the property upon arrival.
If you have booked through Airbnb, please see the Directions and Check-in features on the Airbnb App for instructions on travel, and access to the property upon arrival.
5.4 We reserve the right to evict for unruly behaviour and overcrowding without refunding.
5.5 Pets are only permitted at specific properties with prior approval. The listing will clearly state whether it's a pet friendly property.
5.6 Departure: Kindly ensure that ALL doors and windows are locked, and if needed, return the keys to the same collection lock
box at the entrance to the property.
5.7 Extra cleaning fees may be charged as required.
5.8 Guests agree to abide by the Body Corporate's strict Rules and Regulations at all times.
5.9 The building's quiet hours are between 10pm and 9am. Guests who breach these times will be liable for an automatic fine of R3000. The property reserves the right to retain guests' Refundable Deposits should any guest be found guilty of such transgressions. Guests who fail to comply with these regulations will be evicted from the property.
5.10 Body corporate fines are payable within 24 hours of issue. Guests agree to payment of such fines irrespective of their reasoning for the fine being issued. Please note that fines can amount to more than R5000 and may result in Guests having to immediately vacate the premises.
5.11 The owner and staff of the property will not be held liable for any damages, loss and injuries of guests.
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6. EXEMPTION FROM AND DISCLAIMER OF LIABILITY
6.1 Sections 49 and 22 of the CPA state that any notice and/or term indemnifying a supplier, in this case Holiday Escapes, must be drawn to the attention of the consumer, in this case the Holiday Escapes Customer. Therefore, the Holiday Escapes Customer is hereby notified that Holiday Escapes shall not accept liability for any losses and/or damages, whether direct or indirect, special or consequential, in the following circumstances –
6.2 Any death, injury or illness sustained or suffered by any person. For theft, loss or damage to any property, whether allegedly due to the negligence of Holiday Escapes, its officers, employees, agents, affiliates, and partners or arising from the use of any facilities supplied or made available by any of them.
6.3 Further to the above-mentioned, the entry/access to and use of a property, its amenities and/or participation in and to any of the activities available on the premises and/or land on which the property is situated, shall be at the own risk of the Holiday Escapes Customer. Holiday Escapes and/or its employees and/or agents and/or its successors in title shall not be liable for any damages, loss, theft, injury, accident or death suffered by any person, howsoever caused.
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7. FIRE LIABILITY
7.1 Fire is a major environmental, human and livelihood threat. Anyone caught lighting, using or maintaining a fire or attempting to light, use or maintain a fire in areas other than those demarcated by Holiday Escapes will be in contravention of the National veld and Forest Fire Act 101 of 1998 and will be liable for fines as well as all costs incurred to extinguish the fire, including any legal costs.
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8. DAMAGE, THEFT, AND COMPLIANCE
8.1 Guest Responsibility: By booking and staying in one of our beautiful Homes, guests agree to take full responsibility for maintaining the condition of the property and any property within it during their stay.
8.2 Damage and Breakages: Guests will be held liable for any damage, breakages, or loss of property that occurs during their stay, whether caused intentionally or as a result of negligence. Guests must immediately report any damage or breakages to Holiday Escapes. With some of our properties, a Refundable Breakages Deposit is required. Payment is collected in the form of an electronic bank transfer prior to guests' arrival. If you have booked through Airbnb, please don't worry about this payment as it has already been taken into consideration at the time of making your reservation.
8.3 Theft: Any items belonging to Holiday Escapes that are removed from the premises without authorisation will be considered stolen. Holiday Escapes reserves the right to report such instances to law enforcement and to seek reimbursement for any missing items.
8.4 Violation of Booking Rules: Guests must adhere to all rules provided by Holiday Escapes at the time of booking and during their stay. Failure to follow these rules may result in penalties, including but not limited to early termination of the stay without refund.
8.5 Liability and Debit Authorisation: Holiday Escapes reserves the right to charge the payment card used for the booking to cover the costs of any damage, breakages, theft, or violations of booking rules, including any additional cleaning fees if the property is left in an excessively dirty state. By accepting these terms and conditions, guests authorise Holiday Escapes to debit their payment card for such costs as deemed necessary.
8.6 All departures are checked by housekeeping. Guests will be liable for the replacement value of any breakages and damages, and agree to pay such value as quoted within 2 working days following their Departure Date.
9. HOLIDAY ESCAPES' USE OF WEBSITE POLICY
Terms
By accessing the website at https://wwwholidayescapes.net, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use Licence
a. Permission is granted to temporarily download one copy of the materials (information) on Holiday Escapes' website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence, you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Holiday Escapes' website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror”; the materials on any other server.
b. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Holiday Escapes at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
a. The materials on Holiday Escapes' website are provided on an ‘as is’ basis. Holiday Escapes makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
b. Further, Holiday Escapes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Holiday Escapes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Holiday Escapes' website, even if Holiday Escapes or a Holiday Escapes authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials
The materials appearing on Holiday Escapes' website could include technical, typographical, or photographic errors. Holiday Escapes does not warrant that any of the materials on its website are accurate, complete or current. Holiday Escapes may make changes to the materials contained on its website at any time without notice. However, Holiday Escapes does not make any commitment to update the materials.
Modifications
Holiday Escapes may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts of South Africa.
10. PRIVACY & COOKIE POLICY
This policy sets out to explain how we obtain, use and disclose your personal information in accordance with the requirements of the Protection of Personal Information Act No. 4 of 2013 (“the Act”). At Holiday Escapes (including Holiday Escapes affiliates and associated businesses), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.
The information we collect:
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details such as your name, contact details and organisation. We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies”, which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes. For example:
to gather contact information;
to confirm and verify your identity or to verify that you are an authorised user for security purposes;
for the detection and prevention of fraud, crime, money laundering or any other malpractice;
to conduct market or customer satisfaction research or for statistical analysis;
for audit and record keeping purposes;
in connection with any legal proceedings and/or requirements.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of our products or services to you. We have agreements in place to ensure that such service providers comply with the privacy requirements as required by the Act. We may also disclose your information:
where we have a duty or a right to disclose in terms of law or industry codes;
where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop any unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure. Our security policies and procedures cover:
physical security;
computer and network security;
access to personal information;
secure communications;
security in contracting out activities or functions;
retention and disposal of information;
acceptable usage of personal information;
governance and regulatory issues;
monitoring access and usage of private information;
investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for is kept secure. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers or addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This may include:
All addresses including residential, postal and email addresses.
Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.
Holiday Escapes cookie policy
A cookie is a small piece of data sent from our website or application to your computer’s or device’s hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the website or application. The cookie will also identify your device, like the computer or smartphone you use to access our website. By using our website, you agree that cookies may be forwarded from the relevant website to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
House Rules
Thanks for choosing to stay! Please ensure that you read and fully understand the following House Rules and Terms & Conditions which have been compiled in line with the various Complex's Body Corporate Rules & Regulations. Guests are required to adhere to the following guidelines, and the Body Corporate Rules and Regulations. If anything is unclear, please contact your host who will explain in further detail to avoid any misunderstandings during the course of your stay.
• Much effort has been put into making these property a lovely space for guests to enjoy. Please be respectful of the property as it is a holiday home and not a hotel. Please treat it with the same respect as you would your own home.
• Please ensure that you maintain a good level of cleanliness throughout your stay. Please throw garbage into the bins and ensure that food is not left lying around.
• This is an eco-friendly home! Please make sure you switch off aircons, lights, fans or any other small electrical appliances when they are not in use/upon leaving the property.
• While some buildings are pet-friendly, this is subject to approval prior to booking. Please note, out of respect for future guests, we kindly request that pets aren't permitted to sleep on the furniture and beds. While it goes without saying, guests are required to ensure that their pets do not urinate/defecate within the property, within the building's indoor communal and/or against any of the building's walls. Should any extenuating circumstance arise, guests are required to immediately clean and disinfect the affected area.
• Monkeys frequent the area. Please keep the windows and doors closed to prevent the monkeys from entering the property when you aren’t around. Guests are urged not to feed the monkeys please.
• Please keep any balcony furniture and cushions undercover at night and/or when they're not in use to protect from sun/rain damage.
• Please don’t sit on the couches with wet clothes/costumes as it may damage the fabric and furniture.
• Please open the bathroom windows when showering to let the humidity out.
• In the case of any accidental damage, the issue will be assessed internally to determine any deduction/repair costs.
• Please DO NOT touch/reset the WIFI Router. It is extremely stable and very sensitive. If it is reset, it will initiate factory settings and a technician will have to be called out. Guests who fail to comply with this request will be charged for this service fee. If you experience any issue whatsoever, please contact your host for assistance.
• Kindly note that most of our properties are non-smoking properties.
• Where properties are not serviced, cleaning services must be arranged prior to arrival and any associated costs will be borne by the Guest booking.
• Parties and Events are strictly prohibited (not allowed!) If guests are found to have had a party which results in extra cleaning, guests will be responsible for extra cleaning charges and in the unfortunate event of any disruptions alerting neighbours, GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.
• We hope you have lots of laughter and fun times during your vacation! However, out of respect for the caretakers and residents, guests should be mindful of noise. Noise is not permitted before 9 am, and after 10pm (Monday to Sunday.) Guests who breach these times may be evicted and liable to a fine.
• If guests are suspected of carrying and/or using illegal drugs of any kind, the authorities will be engaged, and GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.
• Upon booking, Guests will be asked to complete their Guest Registration and to provide copies of each guest/s Identity Document. Please note that only guests who have booked at the premises are permitted to visit the property with only the maximum guests indicated allowed in the property at any given time.
• Guests are required to provide their vehicle registration number which will be sent to the complex's security to enable guests' access.
• Guests’ requests for early arrivals/delayed departures are fully dependent on availability. The properties have a high occupancy rate therefore availability will be confirmed around 9:30pm on the evening prior to your date of arrival/on the morning of departure.
• Kindly ensure that all doors and windows are locked when you're out/upon vacating the premises.
• Never leave children without any adult supervision at the property. Guests are fully responsible for the safety and security of their children at all times.
• Guests are responsible for ensuring that any visitors comply with these House Rules.
• Any additional overnight Visitors must be approved in advance, and are subject to an additional fee as
noted in the properties rates.
• A 15% service fee is charged on all bookings. Kindly note that this service fee also applies to cancellations, irrespective of the reason for cancellation, and/or cancellations which may involve circumstances that are centred around natural disaster, death and/or force majeure, irrespective of the situation. Kindly note that this 15% service fee is deducted over and/or above any applicable refund
amount, and only in circumstances where a refund may be applicable in line with the relevant cancellation policy/terms at the time of your booking.
• Guests' occupation of the property, in line with the period of their reservation, will be deemed as their agreement to abide by the property's aforementioned House Rules, and their acceptance of the property's aforementioned Terms of Conditions.