San Martinho Hotel

Important Information

IMPORTANT INFORMATION

When the resort finalises your booking, your credit card will be charged in Meticals, at the exchange rate existing at the time the credit card is processed and this will be reflected on your credit card statement.

Please note that all our facilities are cashless. Card payments and Max Moolas accepted.

Please contact 00258 843500060 or 00258 878500060 in advance, during office hours, to make arrangements for late arrivals or arrivals on a Sunday/Public holidays.

Please note that full payment will be taken within 48 hours after the booking has been made.

Beekman Holidays acts as primary letting agent for this rental property. Any interest earned on funds that you pay in respect of your rental booking, earned between the time you pay and the time that Beekman Holidays pays those funds over to the rental property, will accrue to Beekman Holidays.

Check in time is strictly 15:00 pm daily
Check out time is strictly 10:00 am daily

Please note, If you arrive after hours, your keys will be available at security. The reception desk is open from 15:00 to 19:00 (Tuesday to Thursday and Sunday) and from 15:00 to 21:00 (Monday, Friday, and Saturday). Guests arriving after hours are required to complete their check in process at Reception in the morning.

Guests who booked and paid for their accommodation using a credit card will need to present the same card at check-in. A damage deposit of R1000 will be taken upon arrival. This deposit is fully refundable as long as there has been no damage to the property. Any deposits including cancellation refunds should reflect back in your account in around 30 working days.

It is a requirement that all Guests provide proof of identification in order to receive room keys. Guests may use their valid ID, driver's license or passport as proof of identification. Failure to do so may result in occupation of your booking not being permitted.

Use of some recreational facilities/equipment at the resort is subject to an additional fee.

Some resorts impose group limits and booking conditions, may have special check-in procedures, and require additional deposits and indemnities. If you are part of a group or multi-party booking, please be sure to check directly with the resort regarding their group booking policy as soon as possible after receiving confirmation of this booking, otherwise your booking may be subject to cancellation or you may be refused entry at the resort.

Please note that cots are available on request and subject to availability.

Please be advised that as from 1 June 2015 children up to the age of 18 will be required to carry an unabridged birth certificate when travelling outside the borders of South Africa. Furthermore, sworn affidavits are required when a child is travelling with only one parent. Both parents have to complete an affidavit when a child is travelling with a guardian. Contact Home Affairs for more information on the requirements.

We want to ensure the best holiday experience to our guests, now and into the future. While we endeavour to keep disturbances to a minimum during any construction and improvement phases at each of our beautiful properties. We apologize in advance for any inconvenience that such activities may cause you during your stay, and look forward to welcoming you soon!

Dear guest, please note that Deep Sea Fishing and Whale Watching will be unavailable from 31/10/2024 to 14/11/2024. Kindly contact the resort for further information.

Dear guest, please note that the speed slide will be undergoing maintenance from 01/09/2024 to 14/11/2024. To limit inconvenience, alternative pools will be available.

DRIVING IN MOZAMBIQUE:
Mozambique has its own set of rules and regulations that govern driving within the country. It is strongly recommended that you familiarize yourself with these rules and regulations before entering the country with your motor vehicle. Please consultant our resort website page https://www.smbc.co.za/driving-tips/ for further information.