Rock House Mara Springs

Important Information

Rate Conditions
All rates are per person, per night . The rates are inclusive or all taxes and service charge as presently applicable and are non-Commissionable. The hotel has reserved the right in the event of new taxes being imposed to introduce these in accordance with the Kenyan Law.

Children Policy
Maximum one (1) child will be permitted between the ages of 0 to 12 to share parents rooms as per above rates on FB basis. Person over 12 years pay the Adult rates. Child from 2-12 years sharing with parents - 50% of adult rate.

Special children Menus & Baby Milk can be arranged.

Single parents sharing with one (1) child up to 12 years pays the single rate plus the sharing rate. Children in own rooms constitutes to full double. Babysitting is available at an extra charge.

Easter Supplement
An Easter supplement of USD 30 per person will apply to all bookings on the6th, 7th, 8th and 9th of April 2013.

Christmas and New Year’s Eve Supplement
Christmas supplement of USD 35 per person is levied upon the following nights 24th, 25th, 26th, 31st December and 1st January 2014.

Payment Policy
A 50% deposit is payable on confirmation of a booking and the balance is due on collection of clients.

Sales and Status and Allotments
To submit the sales position to the central reservations office within 60 Days during High season.
21 Days during Mid season
7 Days during Low season

Exact take up for allotment along with the rooming list must be with the central Reservation 35 days prior to arrival. Upon acceptance of the rooming list all rooms requested are considered guaranteed.

Disputes
Any dispute regarding an invoice must be received by the Mountain Rock (K) LTD accounts department within Fourteen (14) days of the invoice date and only the amount in dispute may be deducted from the invoice and payment due which must be made within the specific time limit. Any correspondence received (14) days from the date of client departure will not be considered as a dispute.

Default
Default of undisputed payment may result in the Agent’s client being refused admittance to the Hotel until payment is made. Rates quoted on page one are subject to schedule of payments being maintained. If the delays occur the terms are subject to change and may lead to withdrawal of credit.

Returned Cheques
Should the Cheque issued by the agent be returned for any reason, the agent shall
replace the cheque within seventy two (72) hours with certified funds. Additionally, the agent shall pay a returned cheque fee of five (5%) if the cheque was returned because there were no sufficient funds in the agent’s bank account. Failure to replace returned cheques may constitute a default of this agreement.

Collection Fees
The agent agrees to pay any or all fees, courts and other payments incurred by Mountain Rock Safaris & Camps in the collection unpaid invoices and/or return Cheques. Consistent default will cause termination of this agreement.

Payment Currency
Payments must be made in the nominated currency stated on the contract or equivalent rate in Kenya Shillings to be determined by Mountain Rock Safaris & Camps at the time of payment.

Payment Location
Payments are payable at our offices in Nairobi and must be made to Mountain Rock Safaris & Camps .

Government Taxes and Increments
Should the currency exchange rate change, management reserves the right to renegotiate rates up or down accordingly.

Currency Exchange Rate
Should the currency exchange rate change, management reserves the right to renegotiate rates up or down accordingly.