Reef Resort

Important Information

- A 25% non-refundable deposit is payable to confirm a reservation and an official proof of payment is to be sent to our office asap after payment has been made so that we can confirm the reservation. Payment of the balance must be made in full on arrival (cash or card payment). Please note that it is not possible to make a telephonic reservation, enquire or confirmation only with email correspondence is acceptable, and only a valid quotation with 25% payment is regarded as a confirmed booking.
- Refundable breakage fee: A refundable breakage fee of 4,000MTL or R1000 must be paid in cash on arrival. This deposit will be refunded as soon as we have thoroughly checked the premises on your departure or, if departure is before our offices open, the breakage deposit will be refunded into your bank account within 7 days of departure. Electronic payments will only be made to Mozambican or South African bank accounts.
- We must be informed of day visitors visiting our guests. Day visitors must report to our security and will be given a disk which has to be returned when they leave – day visitors must park their vehicles at Cafe Pescador’s parking area and must be accompanied by the person responsible for the booking. If the Visitor spends the night, the charge will be to the account of the person who has made the original booking. Accommodation is quoted and charged according to the number of guests sharing per house per night.
- No smoking is allowed in any of our houses – should guests default on this clause, the entire breakage fee will be retained and used to clean and rid the house of any smells.
* No pets are allowed.
* Treat our staff and fellow guests with respect and good manners.
* Please be considerate with regards to noise especially before 7h00 and after 21h00.
* Please do not drive around on the resort if you have been drinking.
* The use of narcotics or any illegal substances is forbidden.
* You may not remove any fauna or flora from the estate.
* Please do not feed the resident monkeys.
- We experience many power failures and we do have a generator we use for back-up. It will run for a maximum of 2 hours in the morning, 2 hours during the afternoon and 2 hours at night if the power is going to be off for a long period of time. The generator will not be turned on after 21h00.
- Disclaimer: Reef Resort in no way holds any warranty or guarantee for your holiday. We undertake to supply you with quality accommodation for the period of your stay. We accept no liability in any way for power failures, poor weather, lack or non-existence of any third-party service. We will not be held responsible for any injury or loss that may occur.
- Acceptance of our Terms & Conditions are conditional when making a booking at Big Pond Trading Lda T/A Reef Resort & Cafe Pescador.