Ravenscliff Manor

Important Information

Terms & Conditions – Ravenscliff Manor – Oudtshoorn

PLEASE MAKE SURE THAT YOU/YOUR CLIENTS ARE AWARE OF OUR POLICIES, TERMS & CONDITIONS PRIOR TO ACCEPTING ACCOMMODATION AT OUR ESTABLISHMENT.

CHILD POLICY:
Apologies, our venue is not conducive to children under the age of 12 years unless the entire house is booked by one party or by consent of management.

PETS:
No pets are allowed on the premises and will have to be removed.
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CHECK-IN: 14h00 - 17h00

EARLY ARRIVALS:
By prior arrangement only - you are welcome to drop off your luggage at the premises while you go out and explore and return at check-in time.

LATE ARRIVALS:
In consideration to other guests, neighbours and staff please abide by the stipulated Check-in times. Should you anticipate a late Check-In please notify management at least one day prior to arrival so that arrangements can be made for access to the premises.
Without such notification you may not be able to gain easy access to the premises and may be liable for a late check-in surcharge if staff need to work overtime to check you in.

PARKING:
Vehicles must be parked in the reserved parking bays only. Please avoid causing obstruction to other guests. No oil leaking vehicles may be parked on the premises. A maximum of one vehicle per room is allowed on the premises. Prior written approval is required for additional vehicles, trailers or sporting equipment.

CHECK-OUT: 08h00 - 10h30 am
Late check outs are only possible if no guests expected in that unit on that day and by prior arrangement with management.

DEPOSIT/CANCELLATION AND NON ARRIVAL POLICY:
We have a strict Cancellation and Non Arrival Policy - Please read it before confirming your booking.

DEPOSIT TO CONFIRM BOOKING:
50% deposit is required to secure booking and 100% payment due on or before arrival.
We require the deposit/full payment to be paid via EFT (banking details on request) or you need to furnish us with full credit card details to process payment and confirm your booking.
(Credit Card Number, expiry date and last three digits on the back of the card)

Rates are quoted in ZAR and are inclusive of 15% VAT
Rates are subject to confirmation and availability and may change without prior notice. Reservations are subject to terms and conditions on check-in.

No payments to third parties for any other services on your behalf.
Monies deposited into our account incorrectly will not be refunded until cleared with our bank.
Verbal and email bookings are binding as a confirmation of the booking.

LIMITATION OF LIABILITY:
Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction or damage to any property upon these premises, whether arising from fire, theft or any other cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.

DAMAGES:
Any damage caused by guests to property and premises due to bad behaviour or carelessness, or keys and remotes lost will be for the guests account.

NOISE: Please consider the privacy and comfort of other guests and neighbours. No loud music, parties, excessive alcohol intake or substance abuse will be tolerated.
Quiet Time: 10:30pm – 9:00am