Prime Lodges - Zebula Golf Estate and Spa

Important Information

* Reservations can only be made by individuals who are at least 21 years of age.
* The remaining balance is due 14 days before your arrival.
* If the full payment is not received within the specified time, your booking will be automatically cancelled without notice.
* All bookings will be subject to a mandatory R400.00 admin fee and a minimum of R350.00 departure cleaning fee.
* Booking confirmation will only be sent if the Rules and Regulations form has been signed and submitted online, and the Guest Information form has been submitted online.
* You are required to pay a breakage deposit of a minimum amount of R500. This amount may differ depending on the property type, location, and group size.
* This deposit will be refunded within 10 working days after your departure, provided there are no breakages, damages, or other penalties caused by you or your guests.
* Please ensure that you provide complete banking details as requested in the booking confirmation for the refund process.
* A guest may request to move their check-in dates at any time; however, should it not be possible to move the requested check-in date, the guest responsible for the booking will be held accountable for any fees, such as cancellation fees or admin fees, etc.
* Should the cancellation request qualify for a refund, the refund will be processed within 10 working days.
* For early/late check-ins or late check-outs, please request with us in advance via either phone call, WhatsApp or Email.
* Early check-in and late check-out availability is entirely up to the lodge owner/Prime Lodges.
* Should a guest check out at a later time than the arranged or standard check-out time, there would be a penalty fee of 50% of the booking cost per night, which will be deducted from the breakage deposit/safety deposit. Prime Lodges may request additional payment should the breakage/safety deposit not suffice.
* Should a guest check in at an earlier time than the arranged or standard check-in time, there would be a penalty fee of 50% of the booking cost per night, which will be deducted from the breakage deposit/safety deposit. Prime Lodges may request additional payment should the breakage/safety deposit not suffice.
* Guests may request changes to their reservations (e.g., date changes, Lodge upgrades) subject to availability and any associated fees.
* Guests are expected to follow the property rules and regulations during their stay.
* Guests are expected to follow the resort rules and regulations during their stay.
* Should any rules or regulations be violated, it is the Lodge Owner or Resort body corporate's right to issue a fine based on the violation/offence. Prime Lodges may action the fine on their (lodge owner/body corporate) behalf.
* Accurate guest information and contact details must be provided at the time of booking.
* Guests must adhere to the property rules, including no-smoking policies, pet policies, noise restrictions, guest overpopulation, etc.. A full list of rules and regulations will be sent upon booking your reservation.
* Respectful behaviour towards staff and fellow guests is expected.
* Disruptive or inappropriate behaviour may result in eviction without a refund.
* Guests are liable for any damages caused to rooms or common areas.
* Our properties reserve the right to charge for any damages incurred during your stay.
* In the event of unforeseen circumstances (e.g., natural disasters, pandemics), we will work with guests to address booking changes or cancellations.
* Prime Lodges (Pty) Ltd reserve the right to terminate a guest's stay in case of rule violations or illegal activities.
* The properties operated by Prime Lodges are not to be utilised as a venue for weddings, vow renewal ceremonies, funerals, or any other similar functions unless prior arrangements have been made and expressly agreed upon with Prime Lodges or unless it is marketed as such. Such events require explicit consent from Prime Lodges and may fall under distinct commercial laws pertaining to specific resorts/reserves/estates.
* Access to the premises will only be granted if full payment is received and all signed documents are in possession of Prime Lodges at least 48 hours (2 days) prior to your arrival.