Paradise Chicavele Resort

Important Information

A 4x4 is required in order to reach the resort. Please familiarize yourself with the Mozambican rules of the road. Should you visit us please remember to bring everything you need.

Terms and Conditions

Acceptance

All bookings accepted by Paradise Chicavele are subject to these Terms and Condition which are deemed to have been accepted in full by the Guest. Receipt of payment for bookings also indicates acceptance of these Terms and Conditions.

General

Stays at Paradise Chicavele are charged per day and payment is made by the guest based on the duration of their stay. Stays should not be considered permanent. Confirmed bookings should not create the relationship of landlord and tenant between us and the Guest. Paradise Chicavele reserves right of admission to its property and facilities.

Reservations and Payment

Bookings are only confirmed once the Guest has received an e-mail from Paradise Chicavele following the payment of the Booking Fee. The Booking Fee is equal to 50% of the total cost of the booking. The balance, if any, is payable no more than 30 days before arrival, unless alternative arrangements have been made. In the case of a booking being confirmed less than 30 days before arrival, the total cost of the booking is payable prior to the booking being confirmed, unless alternative arrangements have been made.
If the above stipulations regarding payment are not met in any way, Paradise Chicavele reserves the right to cancel reservations and the Guest will forfeit the Booking Fee.
When a Guest wishes to extend their stay at Paradise Chicavele, notice is to be given at least three (3) days in advance and their request remains subject to availability.

Payment must be made in South African Rand (ZAR) and is to be clear of all bank charges, exchange rate variations and any other deductions.

Paradise Chicavele reserves the right to charge interest on overdue accounts at 4% per month or part thereof.
We accept the following means of payment: Bank to Bank Transfers, VISA, all major credit and debit cards, and PayPal.

Cancellation Policy

Cancellations must be notified to us in writing. When notification of cancellation is received more than 30 days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than 30 days prior to the arrival date, a cancelation fee of 5% of the total cost of the booking, as well as the booking fee will be charged and the balance will be refunded.

Arrivals and Departures

Check-In at Paradise Chicavele is at 14:00 daily.
Check-Out at Paradise Chicavele is at 11:00 daily.

These times are enforced at all times unless alternative have been made prior to arrival.

Property Use and Conditions

The Guest is responsible for taking all responsible care of the property of Paradise Chicavele. No property belonging to Paradise Chicavele may be removed from the property of the lodge. Except in the case of normal wear and tear, any property belonging to Paradise Chicavele which becomes damaged by the Guest, due to negligence, wilful damage or irresponsible behaviour on the part of the Guest or their visitors, is to made good by the Guest without delay. The Guest will be liable for damages caused by their visitors.
Any lost property belonging to Paradise Chicavele is to be replaced by the Guest without delay.
Guests which become liable for the replacement or service of property belonging to Paradise Chicavele receive a detailed invoice from Paradise Chicavele explaining the damages in full and stipulating the costs of the damages clearly.

Smoking is permitted in the bar and in the open-air areas of the lodge.

Pets are not permitted.

Liability

Guests stay at Paradise Chicavele at their own risk. We will not accept any responsibility for injury or loss or damage to property, however caused.
Please note that Paradise Chicavele does maintain a basic first-aid kit, however the lodge is situated several kilometres from the nearest professional medical assistance. Please plan accordingly.

Complaints

Any and all complaints are to be submitted to us via e-mail or in writing and Paradise Chicavele will not accept any liability for complaints submitted after the duration of the stay has ended.

These Terms and Conditions are subject to change without prior notification.

Last Updated: 22/06/2017 (Version 3)