Osler Place Stilbaai

Important Information

Reservations –
A 50% deposit is required within 48 hours (of making the booking) to confirm your booking. The balance is payable on arrival. Balance can be deposited prior to arrival if preferred. Full amount payable for stays less than 2 nights. December Holidays minimum stay of 14 nights unless specifically waived by us at our discretion. No cheques accepted . Failure to pay the deposit within 48 hours will result in automatic cancellation of the booking. Please check all the details contained in the booking confirmation and notify us of anything that is not correct.
Cancellation –
The 50% deposit is held for all bookings over the Peak Periods December and January every year and no refunds are made on these deposits. At other times –
50% of deposit will be withheld for cancellation 21 days prior to arrival.
75% of deposit will be withheld for cancellation 14 days prior to arrival.
100%of deposit will be withheld for cancellation 7 days prior to arrival.
100% in the event of NO-SHOW, or early departure
Rates –
Subject to change without prior notice.
Single-night stays –
100% Deposit required with booking. Not available on weekends and peak seasons unless specifically waived by us at our discretion.
Waiver of Liability –
 We cannot accept liability for any loss, damage or injury howsoever caused to you or to your personal property.
 Children should be supervised and monitored at all times.
 We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property.
 We cannot accept responsibility for the failure of public service such as water, electricity, plumbing or sewerage systems, breakdown of domestic equipment and breakdown of mechanical equipment such as pumps (but will endeavor a prompt repair).
 Due to the self-catering nature of the facilities we cannot be held liable for any loss for damage sustained during the use or enjoyment of the facilities. The tenant is responsible for his/her own safety and the protection of his/her owns property and that of any family/guests of the tenant. Times –
Check-in times is between 15h00 and 17h00. Check-out is at 10h00. This allows for adequate time to clean properly between tenants.
Supervision –
Children under 18 must have proper adult supervision at all times.
Pets - Pets are NOT permitted in the units or common areas.
Quiet Hours are 10PM to 8AM - Please keep all noise levels to a minimum during this time.
Smoking – Our units are non-smoking indoors, smoke on veranda.
Laundry – A clean set of linen and bath towels will be provided on arrival. Should you require clean linen during your stay – enquire at the office for the tariff for a clean set. Cleaning Service is available at current tariffs at the time – payable directly to the Cleaner.
Trash – Trash must be placed in bins provided. Guests are asked to maintain a neat and clean living area.
Breakages – if any items are damaged during your stay, you will be responsible for the replacement cost of the item. Upon arrival please report any items which appear to be broken. Behavior – Occupancy and use of premises and common areas shall not be such as to disturb or offend guests or residents (e.g. guests may not hang towels, garments etc. from windows and balcony’s, make excessive noise, or commotion, must obey all parking rules etc.) We have the right to remove any disruptive guests with full forfeiture of rent and deposits for any violation of any of these rules.
Subject to Change - Osler Place may amend these terms and conditions from time to time. If we make any substantial changes that affect you, we will notify you or post a notice on our website reflecting the change.