Omapaha Etosha Restcamp

Important Information

Reservations:
* All bookings, cancellations or amendments must be made to the booking office in writing.
The above will only be effective if written confirmation thereof has been received from the bookings office. If a booking is amended and there is no space for a booking on the amended date, the Tour Operator needs to cancel the original date if they do not wish to keep it. The booking will not be automatically cancelled.
* Provisional Bookings remain the responsibility of the Tour Operator and should they not be cancelled, the tour operator will be held responsible
* Provisional Bookings should be confirmed / cancelled within 7 days. It remain the responsibility of the Tour Operator to do so.
* It remains the responsibility of the Tour Operator to make sure the correct information was confirmed to them. This includes dates / room amount and types and if the booking is confirmed or provisional:
1. 60 (sixty ) days prior to arrival at the Lodge, a pre-arrival check may be done by the booking office to secure a preliminary rooming list and confirmation from the Tour Operator as to the number of the rooms required. Rooms that are not required should be released.
2. 45 (forty five) days prior to arrival at the Lodge, the Tour Operator has the right to cancel 10% of the rooms being held by the booking office on that date without any cancellation fee being payable. If more than 10% of the rooms are cancelled, the booking office reserves the right to levy a charge equivalent to the full accommodation rate booked - discounted by 50% for the full period of the original reservation.
3. The final rooming list must be received by the booking office 30 days prior to arrival at the Lodge.
General:
* If the Agent at any time is approached by another Tour Operator who is willing to pay a deposit of 50% of the accommodation fee in order to secure accommodation that has already been booked, but not yet confirmed, by the first Tour Operator, the Agent shall give the first Tour Operator the opportunity to either:
1.1. Confirm the reservation, in which case the Tour Operator shall furnish the Agent with a non-refundable deposit of not less than 50% of the total value of the reservation, such deposit to be received by the Agent and the establishment not later than 7 days after confirmation of the reservation, or
1.2 To Cancel the reservation without incurring any cancellation fees.
2. The Lodge reserves the right to change their rate without any prior notice should they deem it necessary
Payments:
* TO's that have an account with the lodge should make payment to the lodge at the end of the month for the month that has passed. E.g If clients stayed in June - their booking should be paid by the end of June.
* All other TO's should pre-pay their bookings 30 days in advance.