Newlands Country Lodge

Important Information

LODGE RULES & CONDITIONS
Check-in: Normal check in time starts at 14:00, but every effort will be made to accommodate earlier or later check ins (if arranged in advance). It is possible to drop off luggage prior to Check In if desired. The keys will be handed over to the guest after payment received and administration completed.
Check-out – Checkout time is 10:00. Please tell us in advance if you require a later Checkout and we will do our utmost to accommodate your request. Please hand the keys and/or remote in at the security at the main gate. Please make sure all windows are closed, all lights and electrical appliances (except the fridge) is switched off and the glass and security doors are locked. Management will do a check-out inspection after which, if satisfactory and applicable, your deposit will be refunded to you if applicable.
Room keys during long term stay – Long term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.
Lost key or damage to locks – The cost for replacement of lost room keys or damaged locks I applicable and a total amount of R200.00 for lost keys, R350.00 for lost remotes and R450.00 for lock replacement to be paid immediately.
Smoking – Smoking is completely forbidden inside the units. Smoking is permitted outside the units but please use the cigarette butt buckets placed in front of the units. No open flames are allowed inside units, except the gas-stoves. Candles will only be permitted during an electricity outage and burning of any other flames inside the units will not be tolerated.
Refunds – There will be no refunds for no-shows, early departures, cancellations less than seven days from booking date, for breakdowns of air conditioner, heater, appliances, etc., if said breakdown is due to weather and /or other conditions over which the house owner has no control.
Valuables, security and storage – Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security. Keep security doors locked at all times.
Parking lot – Parking is available free of charge for all house guests. Please be considerate to all guests. Even though this is a safe environment please remove valuables form inside your car while it is parked. The lodge cannot accept responsibility for the loss or theft of any such articles while your car is parked. The lodge also does not take any responsibilities for any damage or loss caused by farm animals, wildlife or nature condition. The undercover parking areas are nor designated. First come, first served.
Toilets – No cigarette butts, cotton buds, tampons, sanitary pads, newspaper or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.
Common areas: The garden, dam, washing lines etc. are common areas of the lodge and guests are encouraged to use them to their need or recreation, nevertheless there are some rules to abide by:


o Swimming in the dam is at your own risk. Please keep children safe!
o The area should be kept as you would like to find it. If by any chance you notice any dirt please inform the manager or housekeeping.
o Avoid making noise or disturbing the other house guests. Musical instruments, radios, televisions, stereos, and/or any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests. Please pay particular attention to limiting noise between the hours of 21:00 p.m. and 08:00 a.m.
o Because we have several guests, we ask you to respect each other concerning cleanliness of the common areas and noise levels. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
o Please dispose of rubbish in the containers provided at the back of the units.

Pets – Small pets are allowed in the units and on the communal area. Please ensure that you take responsibility for any mess, and also for the safety of your animal as well as other animals and humans on the premises.
Your Liabilities – We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
Please report any accidents or incidents in connection with any property damage to the guest house management immediately.
General Incapacity – Newlands Country Lodge cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, the lodge will take necessary and prompt steps to minimize disruption and discomfort to guests under these conditions;
o Unanticipated interruption to electricity, water, sewage to and from the lodge;
o Industrial actions, civil uprising or criminal activity;
o Fire, frost, flooding, wind or any other force major event.

We thank you in advance for your comprehension and co-operation and trust you will enjoy your stay with us.