Mogogelo Camp

Important Information

1. BOOKING PROCESS1.1 The Client shall be responsible for informing Mogogelo Camp of any bookings, confirmations, booking amendments, or cancellations of rooms or services in writing by e-mail. The onus of proof of delivery in this regard will be on the Client. 1.2 Provisional bookings will be held as follows:Number of days before TravelNumber of Days held 61 +days-14 daysBetween 60 days and 31 days before travel7 daysLess than 30 days before arrival 3 days1.3 Upon expiry of the above provisional periods Mogogelo Camp reserves the right to release reservations, unless requested in writing by the Client to extend the provisional period. The extension of any provisional period will be at the sole discretion of Mogogelo Camp. 1.4 In the event S Mogogelo Camp receives a confirmed reservation request against space being held on a provisional basis by the Client, Mogogelo Camp reserves the right to request confirmation or release of the held space within 72 hours. 1.5 Upon confirmation it will be required to disclose the Guest’s nationality, this information will solely be used for market data purposes. 1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.2. PAYMENT TERMS2. 1 A booking is only held on a provisional basis until a deposit has been paid. 2.2 Deposits2.2.1 The amounts required to confirm a booking are as follows:* Direct Guests are required to pay a 20% deposit within 7 days to confirm a reservation, with the balance due payable 30 days before the guest’s arrival.2.3 Balance of Payment2.3.1 Balance of payment is due 30 days prior to arrival.3. PAYMENT METHODS3.1Guests can make payment via electronic transfers into our bank account.3.2All electronic transfers should be made in full and free of any bank charges.4. CANCELLATION4.1 Cancellation of all bookings must be in writing and is only effective on receipt of the written notification.4.2 Reservations held by Mogogelo Camp where no deposit has been paid will be canceled by Mogogelo Camp on notice to the Client. 4.3 Requests to reduce or waiver cancellation fees from the Client will be considered with the decision made at the discretion of Mogogelo Camp. 4.3 On cancellation of a confirmed reservation Mogogelo Camp shall, subject to the relevant provisions, be entitled to the payment of the following cancellation fees: * If cancellation of any booking, or any part thereof, is received 31 days or prior to arrival, the deposit will be forfeited.* If cancellation of any booking, or any part thereof, is received 30 to 8 days or prior to arrival, a 50% cancellation fee will be charged.* If cancellation of any booking, or any part thereof, is received 7 to 0 days or prior to arrival, an 80% cancellation fee will be charged.