Important Information

Children
- UNFORTUNATELY, WE CANNOT ACCOMMODATE CHILDREN.

Check in and Check Out Time
- Check in time strictly from 15h00 unless changed by prior arrangement.
- Check out: 10h00. No late departures please.
- No early check-ins or late check-outs during high season (1 October – 30 April).

No Smoking
- NO SMOKING in the units please.

Keys
- All keys to be handed in at RECEPTION ONLY. R500 charged for lost keys and remotes

Damage To Furniture
- Guests will be charged the full replacement value of all furniture damaged during their stay.

Quiet Areas
- We have “quiet” pools and public areas. Please consider other guests and keep noise at an acceptable level.
- Quiet times from 23:30 – 7:00

Block Bookings
- Block Bookings must be confirmed with 50% deposit on the full amount.
- 5% Discount on all rates for a Block Booking.
- Block Bookings will forfeit any discounts if one or more rooms are cancelled and the remaining rooms will be charged at the normal going rate.
- No split bills for block bookings.
- Parties and events are allowed for block bookings subject to prior arrangement with Management.
- An Additional After-Hours Cleaning Fee @ R150 per cleaner will be charged for cleaning up after parties.

Deposits
- A deposit of 100% is required for all one-day stays.
- A deposit of 50% is required for bookings of 2 days and more.
- Only reservations with PAID deposits will be considered as CONFIRMED Bookings.
- Reservations without paid deposits, might be moved to other rooms in the guesthouse, or cancelled by the guesthouse.

EFT Payments
- Use your NAME AND SURNAME and ARRIVAL DATE as reference for your payment.
- Email the Proof of Payment to us.

Rates and Taxes
- All prices are subject to change without notice. Bookings already made prior to price changes will remain the same.
- All rates are quoted in South African Rand.
- No other cash currency than South African Rand will be accepted for payment
- Prices include all levies.

Balance Payment
- Please PAY before you STAY and settle your account prior to arrival – not departure.
- Please note that we do not offer credit facilities and the full account must be settled prior to arrival.

Refunds/Charge Backs
- No refunds/chargebacks will be given if requests and/or complaints were not immediately referred to or brought under the attention of the Manager