Mashatu Lodge - Mashatu Game Reserve

Important Information

If cancelling 30 days before arrival, forfeit 100% of the booking total. If cancelling 60 days before arrival, forfeit 50% of the booking total. If cancelling 90 days before arrival, forfeit 25% of the booking total. If cancelling 999 days before arrival, forfeit 5% of the booking total.

General Terms and Conditions - Valid to 31 December 2024
1. General
1.1. In this document, Mashatu shall mean:
Mashatu Investments (Pty) Ltd, Mashatu Nature Reserve (Pty) Ltd and/or Mashatu Game Reserve (incorporating Mashatu Euphorbia Villas, Mashatu Lodge, Tuli Safari Lodge Mashatu, Mashatu Tent Camp, Kolokolo, Shalimpo and all bona fide concessionaires).
1.2. This agreement and its interpretation shall be subject to Botswana Law.
1.3. All reservations will be on a pre-payment basis. Should payment not be timeously received, Mashatu reserves the right to cancel such reserved accommodation automatically.
1.4. It is an express condition when entering a business partnership with Mashatu that rates are not published in either print or electronic media at a lesser value than our Rack Rate.
1.5. Pick-up time at Pont Drift Border Post and Limpopo Valley Airfield is 13h00. The pick-up time at Mathathane Village is 12h00. Check-in time at the camp is 14h00 and check-out time is 11h00. Any variations on these times must be advised before guests arrive at the camps and any variations are at the sole discretion of management.
1.6. Transfers to and from camps and the airport/ airstrips/ entrance gates are by road. Transfer times are dictated by passenger numbers and their flight variations. Please note that charges are not levied for the transfer to/ from Limpopo Valley Airfield to connect with scheduled flights.
1.7. Any international operator who elects to bypass a local African DMC to contract directly with Mashatu in respect of services of whatsoever nature, should be aware that Mashatu cannot be held responsible for providing ground handling services for the clients in the event of necessity. Clients should look to the international operator to fulfil these functions in the event of an emergency of whatsoever nature.
2. Rates
2.1. All rates apply to both group and F.I.T. reservations and are quoted per person per night in our camps, and per night for our exclusive use safari homes (Kolokolo and Shalimpo), inclusive of conservation levies and VAT.
2.2. Mashatu reserves the right to amend the published rates without notice.
2.3. Rates quoted at all our lodges are based over 24 hours – as per the applicable inclusive and exclusive notes on our rate sheets per lodge.
2.4. Rates are quoted in US Dollars and payment is accepted in this currency. However, arrangements can be made to convert this to South African Rand or Botswana Pula using the rates supplied to Mashatu by Nedbank and First National Bank respectively, within 6 months of the guest’s arrival at camp.
2.5. Rates converted into South African Rand or Botswana Pula are only valid if all deposits are received on the due date/s. Failing this, Mashatu reserves the right to re-quote the rate or cancel the booking.
2.6. Mashatu cannot be held liable for any rate fluctuations of third-party suppliers whose services Mashatu has booked on behalf of travel companies/ guests.
3. Children's Policy
3.1. Mashatu Euphorbia: Children under 16 years are not permitted.
3.2. Mashatu Lodge & Tuli Safari Lodge Mashatu: Children of all ages are welcome under strict adult supervision. Children under 12 years, sharing accommodation with full-paying adults, pay the quoted child tariff. Children under five years of age are not permitted to be taken on game drives unless their parents have reserved sole use of their vehicle for which there may be a charge. Babysitting services and Kids@Mashatu programs, are available and can be arranged before/on arrival in camp with camp management.
3.3. Mashatu Tent Camp: Children under 12 years are not permitted.
3.4. Kolokolo & Shalimpo: Children of all ages are welcome, and permitted on game drives, under strict adult supervision.
3.5. All children qualifying for the reduced rate will need to show proof of age on check-in.
4. Tour Leader/ Pilot/ Driver/ Guide Policy
4.1. Accommodation for a bona fide tour leader/ pilot/ driver/ guide shall be in Guide Room (B grade) accommodation.
4.2. The Guide Room accommodation rate is applicable. This rate is purely for accommodation, meals & laundry, and does not include alcoholic/non-alcoholic beverages (with the exception at Mashatu Euphorbia, where soft drinks are included), game drives & other special activities. The game drives & other special activities shall be offered subject to availability on check-in and at the sole discretion of camp management.
5. Cancellation Policy
5.1. Mashatu reserves the right to charge the following cancellation fees should a confirmed reservation be cancelled within the following period: -
5% cancellation administration fee if cancelled more than 90 days before arrival.
25% cancellation fee if cancelled less than 90 days before arrival i.e., 90 to 61 days.
50% cancellation fee if cancelled less than 60 days before arrival i.e., 60 to 31 days.
100% cancellation fee if cancelled less than 30 days before arrival.
5.2. Cancellation fees are calculated on the nett rate per person.
5.3. Should cancelled accommodation be resold, cancellation fees will be refunded less a 10% handling charge.
5.4. A 5% administration fee will be levied on refunds. The percentage is calculated on the total funds being held, at the time of cancelling the booking, and not the total booking value.
5.5. Please ensure that all guests are covered by a travel insurance policy to protect against unforeseen cancellations, delays, injuries, loss, or any other prejudice of whatsoever cause.
5.6. All reservation amendments or cancellations are valid only if advised and accepted by Mashatu, in writing, or by e-mail.
6. F.I.T. Policy
6.1 No reservation is secure or confirmed until a 50% deposit is received to secure the booking. Mashatu reserves the right to automatically release accommodation being held unless a deposit is received within the stated period for each reservation.
6.2 All net accommodation and transfer costs must be pre-paid no less than 30 days before arrival. All guests shall settle their extras accounts in full before departure from the camps.
7. Group Policy
7.1 Any party reserving 50% or more of the rooms at one camp is considered a group.
7.2 No reservation is secure/ confirmed until a 10% non-refundable deposit is received to secure the booking. Two further deposits of 25% each are required at intervals before the date of arrival, as notified on the confirmation voucher and the full balance of all services and accommodation is required no later than one month before the date of arrival. Mashatu reserves the right to automatically release accommodation being held unless the required deposits are received as specified.
7.3. Mashatu reserves the right to charge the cancellation fees, as noted in point 5. above, should a confirmed reservation be cancelled within the stated periods.
7.4. Final numbers for groups must be confirmed 60 days before arrival after which time any reduction in numbers will incur cancellation fees by the group policy, point 7.3. above.
7.5. All net accommodation and transfer costs must be pre-paid no less than 30 days before arrival. All extras must be settled direct at the camp by the guests, before their departure.
7.6. Mashatu reserves the right to limit the number of single-room rates at each camp.
8. Important Notes
8.1. Failure on the part of the guest/ travel company to comply timeously, or at all, with any of the terms and conditions contained herein shall entitle Mashatu, at its sole discretion, regardless of reservation requirements and/ or payments already received, to cancel/ refuse to accept the guest’s/ travel company’s reservation in respect of group/s or individual/s in question, unless satisfactory alternative arrangements are made by the guest/ travel company.
8.2. It is to be noted that this agreement is between Mashatu and the party making the reservation and no leniency or indulgence will be granted by Mashatu in the event of other group/s or individual/s not timeously performing their corresponding duties to the party making the reservation.
8.3. Please note that should Mashatu receive a firm, deposited booking over the dates when the guest/ travel company is holding space and before the guest/ travel company forwards the necessary deposits to secure the reservation, the guest/ travel company will be requested to release the space being held, or to forward an immediate non-refundable deposit on all space held, to secure the space.
8.4. All transfers and game drives are conducted in open safari vehicles.
8.5. Adventure activities where relevant, are in place of a morning or evening game drive.