Marula Oase

Important Information

TERMS AND CONDITIONS
(Please read our terms and conditions, to ensure a pleasant stay for everyone)
Thank you for booking at Marula Oase Family resort.
Most important: Enjoy and relax – even if this means switching off your cell phone!
Cancellation Policy:
Please note the following:
 21 and less days before arrival, the full pre-payment amount will be forfeited.
 22-29 days before arrival, 70% of the total amount will be forfeited.
 30 days and more, 30% will be forfeited.
 R200.00 admin & banking costs will be charged in the case of a refund.
In the case where arrangements for payments have been made and you cancel the booking the payments made will be calculated to the 50% non refundable deposit first and thereafter the above cancellation policy will be applicable.
No refund or voucher will be granted on a no show basis.
PLEASE ALSO NOTE THAT YOU WILL BE HELD RESPONSIBLE FOR THE FULL AMOUNT SHOULD YOU NEGLECT TO
CANCEL YOUR PRELIMINARY BOOKING.
Payments: A 50% non refundable deposit is to be settled within 48 hours of booking. Please make alternative
arrangements if you cannot pay the deposit within 48 hours.
We appreciate full payments upfront to minimize administration costs.
Please note that even though credit card facilities are available, debit card payments are preferable. We also accept
cash.
NO CHEQUES!!!
Key and Breakage deposit:
 A R200.00 Cash breakage and Key deposit will be levied on arrival on all 2 – 4 sleepers and R300 on the 6-8 sleepers and R400 on 12 sleeper and R600 on 30 sleeper and will only be refunded 7 -14 working days after departure and once the unit has been checked and found in order. Please note all damages will be deducted first. Also note that if the unit is not left in good order you will also forfeit your deposit.

 If payment in respect of the deposit is made by card a R20 admin fee will be deducted upon repayment.
 We request that you please check the contents of your chalet against the inventory checklist on the day of
arrival. Should you fail to complete and sign the inventory we will accept that you agree that the chalet is in
order.
Main gate times: 06:00 – 19:00.

Arrival:. Guests are welcome to book in between 14:00 and 19:00 on a Friday, and between 12:00 and 14:00 on Saturdays and Sundays. If guests want to book in after 19:00 Fridays and 14:00 on Saturdays and Sundays, special arrangements need to be made with reception, if special arrangements are not made a penalty fee of R100.00 per hour will be levied. Where guests know that they will only book in after 19:00 then full and final payment must be done 48 hours before arrival. Proof of payment must be send to [email protected]. Reception hours during weekdays are from 07:30 to 16:30. Gate passes will be issued at reception on arrival
and no vehicle will be allowed on the resort without a valid gate pass. Gate passes must be handed in upon
departure.
CHALETS:
 Arrival time: 14:00 (Arrange for early arrivals) to 19:00 (Arrange for late arrivals) – No refunds for late arrivals
or early departures.
 Check-out time is strictly 10am on the day of departure to ensure enough time for room preparation before the next arrival. R100.00 per hour will be levied thereafter. You are however allowed to use the facilities until
17:00.
 Keys must be handed in at reception on departure.
 Chalets are fully equipped with crockery, cutlery and linen. No towels or swimming towels, dish washing liquid and dish cloths are supplied.
 Chalets must be booked for a two-night stay over a weekend and a three-night stay over a long weekend and
school holidays.
 A braai will be available at your chalet. Fires may only be lit in braai units; must not be left unattended; and
must be properly extinguished after use.
 Cleaning of rooms: Please inform reception if you require room service, which includes re-making the bed,
cleaning the kitchen and bathroom. A fee of R100 per day is payable for all units on 2 – 8 sleepers and R200 on
the 12 – 30 sleepers, payable at reception. The staff has a set of keys which allows
guests to lock their rooms. Cleaning of rooms will take place until 12:00. If cleaning staff are not allowed to
clean the room before then, staff will not be held responsible for cleaning the rooms. We do not take
responsibility for any loss or damages of property.
 Smoking: NO smoking in units, restaurant and ablutions. We ask that you please take this into serious
consideration. Smoking in Chalets will result in a R1000.00 fine. NO HUBBLY ALLOWED
 Only one vehicle per 2 sleeper units. A maximum of two vehicles on 4 sleeper units. Additional cost for extra
vehicle per night will be charged.
CARAVAN & CAMPING
Arrival time: 14:00 (Arrange for early arrivals) to 20:00 (Arrange for late arrivals) – No refunds for late arrivals
or early departures.
 Ablution facilities are regularly cleaned. It is good manners to leave the facilities clean and tidy after use.
Children must be accompanied by a parent.
 Caravan stands are allocated therefor DO NOT take any other stand that is not allocated to you. Please do not exceed your stand, please consider your fellow camper
 Only suitable, recognized tents, caravans and motor homes are allowed to camp in the caravan park.
 Sleeping in cars and bakkies will not be allowed.
 All the sites have power points.
 Only one vehicle per unit allowed. Additional cost for extra vehicle per night will be charged.
 A maximum of 4 persons per site is allowed.
 A braai will be available at your stand. Fires may only be lit in braai units; must not be left unattended; and
must be properly extinguished after use.
 Our staff are not allowed to wash dishes.
NO HUBBLY ALLOWED

Swimming pools and play park area:
 Bottles, glasses and smoking are not permitted in swimming pools.
 Trampolines: No shoes on trampolines. Only one at a time.
 Parents please take care of small children.
NO HUBBLY ALLOWED
General information
 We request that guests behave and act considerate (no shouting no loud music or foul language allowed). After
22:h00 all should be quiet and music turned off. If you should fail to adhere to this, Management has the right
to request you to vacate our property with immediate effect.
 Speed limit on the Resort is 15 kph.
 Visitors by agreement only at extra cost.
 Gathering of wood is prohibited. Wood is for sale at the pool area.
 No pets of any type are allowed, not even the cute ones!
 Wild animals are dangerous, please don’t touch or feed them. Also note that snakes and scorpions are found in
this area.
 PLEASE DO NOT FEED THE MONKEYS
 NO Fireworks allowed AND NO HUBBLY ALLOWED
 NO music from vehicles
 Please sign the terms and conditions and return at your earliest convenience
 In case of a group booking please ensure that all parties sign the terms and conditions. Also return all signed
terms and conditions.
Disclaimer
Any entering these premises, including the grounds, and making use of any of the facilities provided, does so entirely
at his / her own risk.
The owners, officers, employees and everyone else connected herewith, shall have no liability whatsoever for any
injury to, or death of any person, or any loss of or any damage to any property, howsoever caused, even arising
from negligence.