Malgassie

Important Information

Please note that we require your cellphone contact number after confirming a booking, to enable us to give you additional information relating to your booking.

Booking Conditions
The guest hereby acknowledges that all rentals are subject to the following Booking Conditions and that all guests
will be bound by these Terms and Conditions. Upon paying a deposit or settling balance in full, you acknowledge
your acceptance and understanding of these Conditions. Please note that all guests are required to sign an
indemnity form on check‐in.

Please note that your booking will not be confirmed until the proof of payment has been received and the amount
reflects in our bank account. Please ensure that you enter the correct booking number as a beneficiary reference so that the payment can be correctly allocated to your booking.

Outstanding Balance
Please ensure that the outstanding balance is paid at latest 7 days from when the reservation was made. Should a booking be made less than 7 days prior to arrival, the full amount is payable as deposit. Kindly forward proof of payment via e‐mail or provide on arrival.

Key & breakage deposit
A R500 – R2000 key & breakage deposit is payable with the deposit. The amount depends on the unit. Keys will not be handed over under any circumstances unless the key and breakage deposit has been received. The key &
breakage deposit is refundable by bank transfer within 5 – 7 working days after departure, once house has been
checked and all found in order. Please note that the key deposit will be retained and additional charges imposed if
more guests than booked for are found to be utilising the premises. Please note that a cleaning fee may be
deducted from the key and breakage deposit should a house be left with excessive dirty dishes and/or linen or any
other unsatisfactory state. Please furnish us with your banking details on arrival for the refund.

Key collection & drop‐off
Please collect the keys from the accommodation office, situated at 87 St Augustine Road, Paternoster
(GPS Co‐ordinates: 32° 48' 34.30"S ‐ ° 17‘53' 38.98"E). Please see attached map. Should you depart and find the
office closed, there is a key deposit hole in the wall on the right hand side of the entrance to the office. Please drop
it in there and make sure you hear it fall on the inside, to ensure that it doesn't perhaps get stuck.

Check‐in & Check‐out
Check‐in time is strictly between 14h00 – 17h00 (Mon – Thu), 14h00 – 19h00 (Fri) & 14h00 – 16h00 (Sat & Sun &
Public Holidays). No check‐ins will be entertained on Christmas day, Good Friday or New Year's Day. A surcharge of R200 per hour or part thereof, will be charged for any arrival later than check‐in time as indicated. This surcharge is deductible from the Key & Breakage deposit. The guest consents to this deduction.
Check‐out time is strictly at 10h00 on the last day of your stay – unless specifically arranged otherwise with a Stay in Paternoster Staff member. Any unit that is not vacated by 10h00 will be subject to a surcharge of R200 per hour or part thereof, for each hour exceeding the check‐out time. The surcharge is deductible from the Key & Breakage
deposit. The guest consents to this deduction.


Security
As much as we would like to think our fishing village is a safe and friendly paradise, the reality is that this is South
Africa and crime is everywhere. We would be failing in our duty to you, our valued guests, not to point out that
petty theft does happen when given the opportunity. The crime, which targets small high value items like wallets, cell phones, iPods, laptops, GPS’s, cameras and binoculars, is generally not violent.

We strongly advise that all windows and doors are shut and locked and alarms armed when you leave the unit
unoccupied. Please also ensure that doors & windows are closed and locked at ground level and all vulnerable areas. Should the property have outside beams and stay/sleep functions, please take care to activate these at night. Also take valuables from your car into the house or lock in your boot. Often the property may be assessed by the door‐to‐door vendors (particularly those selling kreef/crayfish/shells)

during the day. If you do purchase crayfish, rather do so at the fish market where no one gets close to your property. Remember that purchasing and being in possession of crayfish outside season is illegal and carries a severe fine. These simple measures should go a long way to safeguarding your personal belongings and possessions.

General
Please note that all our rental units are Self Catering therefore we ONLY provide a starter kit of toilet paper (one roll per bathroom), a small amount of washing up liquid and/or two dishwasher blocks and two rubbish bags. Please bring or buy your own wood. Unless otherwise stated, units are not serviced. If you would like to request a cleaner during your stay please contact the Stay in Paternoster office. This will be a separate arrangement, and cleaners can be paid directly in cash.

During a longer stay, linen and towels will only be replaced after 7 nights, due to the current drought in the Western Cape. The house will not be serviced, only fresh linen provided. Should guests require clean linen before 7 nights, it will be for their own costs. A booking will only be confirmed once the full deposit amount and key & breakage deposit have been received. The balance is payable by electronic fund transfer or credit/debit card 7 days before arrival. No keys will be handed over if full outstanding balance has not been received.

Stay in Paternoster CC reserves the right to cancel & refund accommodation, or move guests to similar alternative
accommodation should the need arise, for reasons beyond our control and not due to our negligence. Stay in Paternoster CC acts as an agent for individual owners of units and is not authorized to make or agree to
refunds for any reason. Refunds will be made at the sole discretion of the rental property’s owner. In the event of a
refund being authorized by the owner it will be subject to a 15% administration fee charged to the account of the
guest.

The guest consents to this deduction. Please note that the establishments let by us are not event venues, therefore large gatherings, parties, bachelors/bachelorettes or spit braais are not permitted.
The main attraction of Paternoster is its peacefulness and serenity. There is an unofficial rule in Paternoster that
everyone should be quiet after 22:00 at night. We would appreciate it if you could adhere to this and respect the
neighbours, failing which you will be asked to vacate the premises. Bring along your own food, drinks, beach towels and wood.

Jurisdiction
All guests consent to the jurisdiction of the Vredenburg Magistrates Court in the event of any litigation that may
result from this agreement. Stay in Paternoster CC legal costs will be charged as attorney & own client costs.

Thank you for your booking. We do hope that you will have a relaxing stay.
The Stay in Paternoster Team