Mahi Mahi 3

Important Information

**Please note that a 4x4 is required to reach the estate (You need to reduce tyre pressure by 1,2 - 1,5 bars max) No 2x4 vehicles will be permitted on the premises as they are damaging the roads on the estate.**

To ensure this, please familiarise yourself with the following:
1. CHECK-IN
Normal check-in is from 14:00 but every effort will be made to accommodate early or late check-ins, but only if made in advance with our booking agent.

2. CHECK-OUT
Late check-out is on request only. This is due to incoming bookings on the day of your departure. Should the house be available, we will deduct the extra charge of R1500.00 from your refundable breakage deposit. This is to be arranged in advance with the booking agent. Normal check-out time is at 10:00
The late check-out fee will apply should the 10;00 time not be adhered to - the latest check-out time is at 15:00.
Furthermore, if there is a check-in on the same day of your departure, the full breakage deposit will be forfeited.

3. STAFF
The staff take pride in making your stay as pleasant and easy as possible. We have 2 staff members up to 10 people in the house. 10-14 people we have 3 staff. Our booking agent will have informed you of the daily tipping service of ZAR 80.00 per staff member per day – please pay this directly to them.

Their on-duty times are:
Monday – Friday: 7.30am – 3.30pm
Breakfast: 10am - 10.30am
Lunch Break: 1pm – 1.30pm

Weekend times and remuneration:
The staff are normally off duty over the weekends; however, they have indicated a willingness to be available at the following rates:
Saturday & Sunday: 7.30am – 1pm: normal tipping fee of ZAR 80 per staff member per day
For their service after 1pm, but no later than 4pm
An additional amount of ZAR 80 per staff member is considered fair remuneration i.e., ZAR 160per staff member per day for a full day worked over the weekends.

4. FIRE HAZARD
The staff have been instructed to ensure you are aware of the following:
A. This is a wooden home and as such we draw your attention to the potential fire hazard. Please familiarise yourself with the surroundings and where the fire extinguishers are kept.
B. Please do not use any flammables.
C. SMOKING
Smoking is forbidden inside any of the rooms, including the central living area
D. Due to the extreme fire risk, No making of fires anywhere apart from braai area.

5. VALUABLES, SECURITY AND STORAGE
The Management is not liable for any lost items. Please store valuables in the safe provided in Room 3.
Although we take responsible steps to ensure the safety and security of all guests and their possessions, guests retain full responsibility for their safety and security.

6. CUSHIONS TOWELLS AND BED LINEN
Cushions – please bring in at night as humidity and rain can cause damage.
Towels – floor mats are provided, please don’t use towels for this purpose.
Beach towels – please only use beach towels for beach and pool use.
Bed linen – over a 10 day stay, bed linen will only be changed once.

7. TOILET
We operate on a septic tank system – nothing other than toilet tissue in the toilet!

8. SWIMMING POOL
The pool is there for your enjoyment. Guests use the pool at their own risk.
We recommend children only be allowed near the pool under adult supervision.
For obvious reasons, no glassware is allowed in the pool.

9. FURNITURE AND KITCHEN COUNTERS
Please leave the furniture where you find it – moving it damages the floor.
Please ensure the use of chopping boards on the kitchen counter tops.

10. TRASH
Trash/garbage should be stored in the bins provided.
Cooking oil and grease should not be disposed of down the kitchen drains.

11. GUTTING/CLEANING OF FISH
Please ensure this happens outdoors.

12. BREAKAGES
Stock was taken prior to your arrival.
If you break something – it happens – please keep the item and give it to one of the staff who will inform us and record the breakage.
Property damage – we will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident, or neglect.
a Refundable breakage deposit equal to 1 night's stay is payable 1 month before arrival and refunded within 2 weeks of departure

13. GENERAL INCAPACITY
The Management cannot be held liable if any of the following events or conditions prevents them from fulfilling their obligation to guests. However, management will take steps to minimize disruption or discomfort to guests under these conditions:
A. Unexpected interruption of electricity, water, or sewerage to or from the house.
B. Industrial actions, civil uprisings, or criminal activity.
C. Fire, flooding, wind, or any other force majeure event.

14. ENVIRONMENTAL POLICY & ESTATE RULES
The Management of the estate is dedicated to the protection of our plant’s resources and would encourage guests to help us by:
A. Guest numbers – we urge you not to exceed the number of persons indicated on your reservation. The staff are obliged to inform us. Non-compliance will result in the full breakage deposit being forfeited.
B. Dune – please protect the dune by walking only on the designated pathway down to the beach, and please do not pick or disrupt the dune foliage in any way.
C. Noise – noise levels to be kept to a minimum from 10pm
D. Pet policy – No Pets allowed under any circumstances. Guests who break this rule will have to make alternative arrangements to house their pet elsewhere or leave with their pet.
E. Lights – please switch off lights when not in use.
F. Water – please use water sparingly and switch taps off when not in use.
Should complaints be received about any of the above, you will be given a warning.
Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/ a nuisance to others including management and staff, with full reservation costs forfeited.

Please respect the house, estate, and its visitors.

We thank you in advance for your co-operation and wish you a wonderful stay.

Emergency numbers:
General: 197
Fire: 198
Police: 199