Mac Mac Forest Retreat

Important Information

A deposit of 50% of the total accommodation booking is required to confirm all bookings. The balance is payable 7 days prior to arrival unless otherwise agreed by Mac Mac Forest retreat in writing. Travel Agents and tour operators are required to pre-pay accommodation 30 days before arrival. Where a reservation is made 7 days or less prior to arrival, 100% of the total accommodation charge is payable in advance to secure your reservation. A reservation will be assumed to have been cancelled if the deposit or payment as required is not received by the due dates. We do accept Master & Visa Cards and bank transfers.

Standard Terms & Conditions of Service

These conditions are necessary to ensure the well being of our valued Guests and the orderly continuance of the Retreat.

1. Reservations and Payment and Terms

1.1. The retreat operates on a self catering basis and does not provide or arrange other services such as meals or personal laundry.
1.2. The names and identity of the persons sharing the unit must be provided when the reservation is made. Persons over the age of 12 years are classified as adults.
1.3. Reservations will not be confirmed until the booking form and proof of payment is provided to us at which time we will send a confirmation form with relevant reservation details to the guest.
1.4. Payment Terms/Cancellations: A 50% deposit is required to secure bookings. The balance can then be paid in cash on arrival if preferred, except for peak period bookings which are payable in full 30 days before arrival.
1.5. Cancellations
If cancelled or modified within 30 or more DAYS before arrival date, 0% of the total price of the reservation will be charged where with there will be 100% refund.
If cancelled between 21 and 30 DAYS before arrival date, 25% of the total price of the reservation will be charged and there will be 75% refunded.
If cancelled between 14 and 21 DAYS before arrival date, 50% of the total price of the reservation will be charged and there will be 50% refunded.
If cancelled between 7 and 14 DAYS before arrival date, 75% of the total price of the reservation will be charged and there will be 25% refunded.
If cancelled in LESS than 7 DAYS before arrival date, 100% of the total price of the reservation will be charged and there will be no refund.
1.5. Deposit Fees
Banking fees that are levied on cash or cheque deposits will be deducted from the refundable breakage deposit. EFT is the preferred method as there are no fees. If it must be a cash deposit do it at the ATM to reduce costs.
Quote totals will not be reduced should you be fewer guests than originally specified. Bookings that are being paid off monthly are non refundable.
1.5.1 Breakage Deposits
1.5.1 Refundable breakage deposit is R200 on the self catering safari tents. Refunds are processed within max 3 days of departure. No cash refunds will be issued on departure.
1.6. Discounted rates will be revised should the duration of stay be decreased or interrupted or payment terms not be adhered to.
1.7. The guest retains personal liability for the bill until the person that made the reservation on his or her behalf has settled it.
1.7.1. EFT is the preferred method of payment. We do not have credit card facilities nor do we accept cheques.
1.7.2. Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. In case of a double booking the payment that reflects in the bank account first will secure the accommodation and the later payment will be refunded in full.
1.8. Refunds on cancellations will only be made after payment has been finally cleared.

2. Arrival and Departure

2.1. Check in time is between 14:00 and 20:00 unless prior arrangements have been made.
2.2. Check out time is by 10:00 unless prior arrangements have been made. This is to enable the room to be prepared in time for new arrivals.

3. Parking and Access
3.1. Should you need to bring more than one vehicle per unit please do inquire about the availability of parking.
3.2. No visitors will be permitted without permission. We accept no responsibility for any loss or damage.

4. Service Hours
4.1. The office is contactable from 08:00am to 17:00am on weekdays and from 9:00am to 16:00pm on weekends. The caretakers after-hours contact number is 081 749 3228.

5. Security & Storage
5.1. Security of guests and their possessions: Guests retain full responsibility for their own safety and security. Keep units locked at all times.

6. Braai/Entertainment Facilities and rules
6.1 Each safari tent has a private braai. Please do be considerate when it comes to noise levels. No loud music is permitted. No noise/shouting at the swimming pool 8am or after 8pm. Do keep the pool gates closed at all times.
6.2. No fireworks to be let off on or around the property.

7. Plumbing/Electrics
7.1. Please be considerate when it comes to the use of the plumbing and electrics. Kindly switch of most lights when not in a room and ensure the outside lights for your unit are switched off in the morning.

8. Smoking
8.1. Smoking is permitted on the veranda’s and in the gardens/outdoors. Kindly do not smoke in the units.

9. Loss or Damage to Establishment Property
9.1. The guest is liable for any loss or damages (excluding wear and tear) to the property of the retreat.

10. General Incapacity
10.1. The retreat cannot be held liable if any of the following events or conditions prevents us from fulfilling out obligation to guests. We will take all reasonable steps to minimize disruption and discomfort to guests under these
conditions.
10.1.1. Unanticipated interruption to the electricity, water, sewage.
10.1.2. Industrial action, civil uprising or criminal activity.
10.1.3. Fire, frost, flooding, subsidence or any other force major event.

11. Limit to Liability
The maximum liability of the retreat for any event or condition for which a guest may institute a claim is limited to the value of one day’s accommodation. Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.