Lagai Roi Guesthouse

Important Information

TERMS AND CONDITIONS
● Please report at Reception to check-in and collect keys;
● Do not go directly to the Chalet;
● Any additional guests not quoted for, need to be booked and paid for in advance or on arrival if there are enough beds available (only 2 guests per bed per room and one guest per extra single bed, including children, allowed)

GPS Co-Ordinates and address to our Reception:
Our coordinates: 25°26’59.4”S 27°05’13.3”E
Check-in: 14H00 – 18H00
Please Note Surcharge for late arrivals and/or departures.
● Arrivals after 18H00 will incur a late arrival fee as directed by your Host;
● Departure is before 11H00. Late departures will also incur an additional fee;
● Please arrange with the Host to meet you at your Chalet before departure for inspection of the property;
● Absolutely no smoking inside the building;
● When leaving the Chalet at any time unoccupied please keep the doors locked. This also applies to your departure;
● Please treat the furniture with respect as if it were your own (avoid sitting with wet bathing suits or dirty clothing or feet/food or spill drinks on furniture);
● Close the windows when you leave the premises unattended;
● Please report stains immediately;
● No person shall place any refuse within or outside the premises except in the containers and/or the refuse areas provided;
● No pets or living creatures other than human beings are allowed on the premises and any such must immediately be removed and reported to us. Except if provided for otherwise and with the consent of the Host;
● Vehicles must be parked on the reserved areas and not on the grass. No oil leaking vehicles may be parked on the premises and or on brick paving. A maximum of two vehicles are allowed on the premises. Prior written approval is required for anything else;
● Washing of vehicles and or equipment on the premises is prohibited;
● Please keep the noise levels low and respect your neighbours;
● Do not move furniture around in the premises and do not take any furniture outside, except garden chairs;
● Make fires only in places provided and please assist in conserving nature;
● Upon departure, please make sure that the premises are generally tidy as they were found upon arrival;

Kindly Note: Ironing is not permitted in the rooms. You are welcome to request ironing to be done in the laundry by our staff at the guesthouse, authorised by Management and charged prior to authorisation @ R10,00 per item/ pending on staff availability.


CANCELLATION POLICY:

Accommodation deposits are non-refundable for all reservations that are cancelled within 48 hours of arrival or in case of a No Show.

In the unfortunate event of a cancellation, the policy is as follows:
More than 1 month before check-in - 50% of deposit refunded
More than 2 weeks before check-in - 25% of deposit refunded
Less than 2 weeks before check-in - No refund