La Casetta Guesthouse, Swakopmund

Important Information

Terms & Conditions:

Deposit Policy:

* 50 percent of the total amount will be charged on the day of booking.
* Where no credit card is provided upon making the booking, the booking will be amended to provisional status for a period of 72 hours to allow sufficient time to deposit / electronically transfer the deposit.
* Any Cash deposits do attract cash handling fees by the relevant banking authorities and will be for the account of the client as per banking policies.
* Early terminations/departures will not be refunded.
* Deposits for Confirmed bookings, which resulted in a no-show, due to incorrect arrival and departure dates given at first, will be handled and treated as a No-Show, and the deposit cannot be carried over to the new or amended dates.
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Upon Arrival:

* The balance of the booking/accommodation invoice will be settled upon check-in.
* Any additional surcharges accrued during the stay, must be settled no later than at departure.
* Avoiding payment, is seen as fraud and will be reported to the authorities.
* Prior / Special arrangement only for later payment, will accrue 6% interest immediately.

Children and Extra Bed Policy:

All children are welcome.
* One child from 0 to 3 years is charged NAD 0 per person per night when using existing beds.
* One child from 4 to 12 years is charged NAD 200 per night in an extra bed.
* One older child or adult is charged at normal adult price.
The maximum number of extra beds in a room is 2

Internet:

Wi-Fi is available in the hotel rooms and is free of charge.
No excessive downloads allowed.

DSTV:

It is widely advertised by all establishments that they do offer DSTV to clients, but should be noted that it is not financially viable to offer the entire full bouquet, therefore a specially selected few channels are already set up on TV stations.
We however operate differently.
All Self-Catering Units / Bed & Breakfast rooms on-site have individually been equipped with a DSTV decoder offering the DSTV Hotel Bouquet.
(All movie, sport, selected reality, actual, local tv stations, news channels and additionally, Boomerang channel for the toddlers) the standard number of TV channels, that local accommodation establishments offer are only 4 channels.

Parking:

Free private parking is possible on and off- site


Pets:
Pets are not allowed.

Please consult reservations for more information.

General:

* Please refer to pictures and descriptions of all units before confirming, or do request specifics from reservations * team.
* All our units are no-smoking and according to Government Laws in effect from 01/07/2014 smoking is banned in public areas.
* Please reduce noise levels from 22:00 as a courtesy to other guests.
* Only registered guests allowed. Should it be noted that more guests stay over than registered, this is seen as fraud and will not be tolerated. The additional and suitable charges will be charged accordingly.
* All invoices will carry a mandatory N$25 admin fee.
* Unfortunately no booking can be confirmed with American Express or Diners Club, Only VISA and MASTER CARD allowed.

Key & Breakages Policies:

* Should any apartment key(s) be lost whilst in possession of the client, will result in a key replacement fee of NAD 250 being charged.
* Any breakages/damages being reported during the client's stay, or any inventory items found to be missing/lost after the client's departure, will result in the replacing of the said items, to be charged to the client's account, and the original invoice be forwarded to the client for record purposes.

Extra Services on Offer:

* Laundry Services available, washing, tumble drying and ironing, no responsibility or liability can be taken by establishment.
* Booking of adrenaline / scenic excursions are done at no additional fee or increased price tariffs and only done as a complimentary service to clients, as special low rates has been agreed with the relevant operator(s)

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It is required of the client to read and sign this document, and return the signed copy to the establishment.

Refusal of any responsibility or signing hereof, can have certain consequences with regards to the right of entrance to the establishment being denied.

Herewith I declare that I have read the listed Terms, Conditions, Policies and General Information as per La Casetta Guesthouse's policies, and herewith are rightfully informed thereof.