Kromrivier Farm Stays, Accommodation & Camping Venue

Important Information

Guest Rules
Kromrivier Farm Stays, Accommodation & Camping
Venue Revised July 2017
Welcome to Kromrivier Farm Stays, Accommodation & Camping Venue and we hope
you enjoy our farm and surrounding areas. We have formulated some simple rules to
ensure all guests have a safe and fun time. Please carefully read the rules, if you have
any questions please contact Jenifer or CP.
ARRIVAL
• All guests must report to Jenifer or CP at the Main Farm House upon arrival.
• All accommodation must be paid in full before or on arrival (unless alternate
arrangements made)
• Credit Card details will be provided on your registration. ANY outstanding charges
may be deducted from this amount. We will not deduct any money from this amount
unless there is damage, additional cleaning or unpaid accommodation. The security
authorisation may be shared among your group if requested. It is not the responsibility
of the management Kromrivier Farm Stays, Accommodation & Camping Venue to
identify a particular person in your group, therefore any damage to the property or
camp site you occupied is the group’s responsibility.
• All guests must register upon arrival and agree to abide by Kromrivier Farm Stays,
Accommodation & Camping Venue Rules.
• Check out is from 10 am unless otherwise arranged. Please note the property will still
be at your disposal but the unit needs to be made available so it can be prepared for
incoming guests.
• Check in is between 12h00 and 17h00 unless otherwise arranged (Check in and
Check out times do not usually apply to campers unless there is a follow on booking for
that site)
GENERAL
• Off road vehicle use is permitted on the farm if previously arrange with the Owners,
but for environmental, insurance and noise reasons (eg. Four Wheel drives & off road
motorcycle activities.) should be used with utmost care and respect to our Fauna and
Flora
• Please drive slowly and safely within the Farm. MAX 20klm speed limit. Please take
others into consideration.
• Sheds and outbuildings are off limits to all guests unless accompanied by Jenifer, CP
or other designated staff.
• Children must be properly supervised at all times when on the farm. They are not
permitted to climb on any structure. This includes machinery, sheds, trees, water tanks,
cement dam, railings, tables, chairs, sinks, toilets, benches or leaning out of windows.
• All animals and all plants on the farm are valued and should be treated with utmost
respect.
• Pets are permitted on the Farm. You must have read & signed The Visiting Pet
Agreement Form.
• Rubbish is to be placed in bins. Campsites are to be free from litter at all times. Do
not burn rubbish (excepting paper & cardboard) in the campfire pits.
• Recycle: Guests are requested to help our environment by recycling where possible.
Specific bins are supplied for glass/plastic bottles. You are encouraged to save your
waste food scraps for our chickens. Do not feed the dogs or leave waste lying about.
• Toilets: Do not flush any foreign objects (sanitary napkins/condoms/rubbish,
excessive amounts of toilet paper), down the toilet. (Bins are provided for sanitary
napkins etc.) A fee applies if the septic system is blocked by foreign materials.
• The water made available at Kromrivier Farm Stays, Accommodation & Camping
Venue is safe to drink; – However if you are still unsure of the quality, it is your
responsibility to boil prior to drinking. Still and sparkling bottles water will be available
for purchase should you require it.
• If an emergency occurs, or an Ambulance etc. is called to the farm, please let Jenifer
or CP know.
If you find a gate close, close it behind you, if you find a gate open, leave it open behind
you
CONDUCT
• Kromrivier Farm Stays, Accommodation & Camping Venue is all about experiencing a
visit to the Farm, relaxing, having fun and sharing happiness and laughter with friends
and family. Please respect the privacy of other guests to ensure everyone has a
pleasurable experience. Any noise or music must be kept to a reasonable volume at all
times so as not to disturb other guests.
• A 12pm curfew applies to all noise (generators) and music etc. If you are planning a
party, let us know in advance so we can negotiate conditions to allow you to enjoy the
occasion without annoying other guests.
• Any person behaving in an offensive manner or intentionally damages property will
be removed from the farm. Where necessary legal action will be considered. No refunds
of money will be given.
• We reserve the right to refuse or revoke entry to Kromrivier Farm Stays,
Accommodation & Camping Venue any person whom causes excessive noise or is
considered to be conducting themselves inappropriately.
• NO Firearms (including bow & arrows etc.), Fireworks or Flares etc. are permitted on
the farm.
• Behaviour that creates a dangerous situation causes injury or damage to property will
be reported to authorities for action. E.g., fireworks
• All native & domestic animals are protected at Kromrivier Farm Stays,
Accommodation & Camping Venue. Guests are not to annoy, chase or harm any
animals.
• Fires are not to be lit during times of declared Total fire bans. If you need to cook
GENERAL RULES – UNITS & CAMPING.
• Guests are required to complete the Guest Registration form for insurance reasons
AND Government regulations.
• Gas BBQ’s are to be kept reasonably clean and the gas bottle turned off when not in
use. Do not leave food on the BBQ as it may attracted animals to the area.
• Please do not move BBQ on to the verandah as it may create a fire hazard
• Please return furniture/kitchen cutlery, crockery etc. to the original position prior to
departure.
• Any breakages or equipment that is not working must be reported to the owners as
soon as possible (including blown light bulbs, plates, holes in walls etc.)
• No smoking is permitted inside the units or within 5 meters of doorways & windows
for health and safety reasons. Please dispose of cigarette butts thoughtfully.
• Please report any breakages before departure. Any missing equipment items,
excessive mess or damage (above what is considered normal wear and tear or fair use)
will be charged against the deposit.
• If you do not leave the house in a reasonable clean and tidy condition upon
departure, a cleaning fee will be deducted from your deposit. Eg. Place rubbish in bins,
replace furniture to original position
• Please put away and item you have used.
• If you discharge a Fire extinguisher, you must advise Jenifer or CP immediately.
Failure to do so will be presumed to be misuse of the equipment and a R150 per item
misused will apply. Discharging the fire extinguisher for non-fire fighting purposes will
be considered wilful damage and you may be removed from the farm
• All accommodation charges are to be paid prior to departure, unless otherwise
arranged prior to booking.
• Additional cleaning fees and damages may be charged to the credit card account on
the guest registration.