Kip's Eco Resort

Important Information

1. BOOKING YOUR HOLIDAY
When you make a booking and pay a deposit, or pay in full (if you are booking within 4 weeks of departure) through a telegraphic bank transfer, a contract will exist as soon as we issue you with a confirmation invoice. It is your responsibility to check this confirmation invoice, and to advise us if there are any errors or omissions. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met.
2. PAYMENTS
A deposit of 70% of the total amount is payable. Upon receipt of this the Company will forward a confirmation invoice. Payment of the balance is due not later than 4 weeks before departure. Please note that your accommodation will be reserved once your deposit has been received. Your confirmation invoice will indicate the cost of your requested Accommodation package and you will be advised of what is still on request and unconfirmed at the time the invoice is issued. If the booking is made within 4 weeks of departure, full payment is required at the time of booking.
If payment is not received on the due date, the holiday will be liable to cancellation which will lead to loss of deposit.
3. INSURANCE PAYMENTS
You are advised to arrange for your own insurances prior departure. The company do not arrange for insurances at the moment.
4. PRICE POLICY
Prices were calculated on the basis of known costs at the time of writing. The price of unsold holidays may be increased or decreased at any time. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit or the full amount within eight weeks of departure, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see clause 6).
Due to the financial commitments being made by the above Company we regret we are not able to make reductions in holiday prices should the US $ strengthen.
5. CANCELLATION BY YOU
Any cancellation by the client must be advised in writing to the Company by the lead passenger. Cancellation will only come into effect on the day written advice is received by the Company. Recorded or Special Delivery is strongly recommended. Upon receipt the following charges will be payable by the client, depending upon the number of days prior* to departure.
Days prior to departure date when written advice of cancellation received
Percentage of holiday payable

45-90 days 25%,
15-45 days 35%,
7 days including No show 100%

We would strongly recommend that you take out full insurance which will in most cases cover against loss of deposit or cancellation charges.
6. CHANGES MADE TO A CONFIRMED BOOKING
Where changes are possible, an administration fee of US $ 60.00 (plus any communication charges) per alteration is applicable. Alteration of a booking within 8 weeks of departure date may incur additional costs.
7. ALTERATION TO A CONFIRMED BOOKING WHILST ABROAD
We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and Ketbarak Cottages Ltd for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.
8. CANCELLATION OR ALTERATION BY US
We reserve the right to cancel your holiday at any time. In the event of the Company having to alter, amend or cancel the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard if available and if this is not acceptable, a full refund of all monies received by the Company will be due.

9. EXTRA CHARGES

Room service 20% extra on bill.