Ivory Wilderness River Rock Lodge

Important Information

Booking amount does not includes the Klaserie Private Nature Reserve Conservation Levy - (applicable to guests over 12 years) of ZAR 300 per person per day (ZAR 115 local SA rate), the Klaserie Bed Levy (ZAR 151 per day) or the Klaserie Private Nature Reserve Incheni Gate fee -ZAR 190 per vehicle per entrance.

Booking Process:
1.1 The Client shall be responsible for informing Ivory Wilderness of any bookings, confirmations, booking amendments, or cancellations of rooms or services in writing by e-mail. The onus of proof of delivery in this regard will be on the Client.

1.2 Provisional bookings will be held as follows: No. of days before Travel No. of Days held 30 days or more before arrival: 7 days less than 30 days before arrival: 3 days.

1.3 Upon expiry of the above provisional periods Ivory Wilderness reserves the right to release reservations unless requested in writing by the Client to extend the provisional period. The extension of any provisional period will be at the sole discretion of Ivory Wilderness.

1.4 In the event Ivory Wilderness receives a confirmed reservation request against space being held on a provisional basis by the Client, Ivory Wilderness reserves the right to request confirmation or release of the held space within 72 hours.

1.5 Upon confirmation it will be required to disclose the Guest’s nationality and booking information, this information will solely be used for market data purposes and tailoring the Guest’s stay with Ivory Wilderness.1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.

Payment Terms:

A booking is only held on a provisional basis until a deposit has been paid.

Deposits:

2.2.1 The amounts required to confirm a booking are as follows: Tour operators/Agents are required to pay a 30% deposit within 7 days to confirm a reservation, with the balance due payable at 45 days before the guest’s arrival.

Balance of Payment:

2.3.1 Balance of payment is due 45 days prior to arrival.

Payment Methods:

1 Tour operators/Agents can make payment via Visa or MasterCard or via electronic transfers into our bank account/s.

3.2 All electronic transfers should be made in full and free of any bank charges.

Cancellation

4.1 Cancellation of all bookings must be in writing and is only effective on receipt of the written notification.

4.2 Reservations held by Ivory Wilderness where no deposit has been paid will be cancelled by Ivory Wilderness on notice to the Client.

4.3 Requests to reduce or waiver cancellation fees from the Client will be considered with the decision made at the discretion of Ivory Wilderness.

4.3 On cancellation of a confirmed booking Ivory Wilderness shall, subject to the relevant provisions of the consumer protection Act No. 68 of 2008 (as amended from time to time), and to the extent that the provisions of said Act are applicable, be entitled to the payment of the following cancellation fees.

If cancellation of any booking, or any part thereof, is received 31 days, or prior, to arrival, the deposit will be forfeited. If cancellation of any booking, or any part thereof, is received 30 to 8 days prior to arrival, a 50% cancellation fee will be charged.

If cancellation of any booking, or any part thereof, is received 0-7 days prior to arrival, an 80% cancellation fee will be charged.