Hyde Park Guest House

Important Information

*Cardholder & ID/Passport must be present at check-in.
*Credit card used for the online payment must be present at check-in.

Any bookings made between one (1) and seven (7) days prior to service requires full payment. Reservations are only confirmed once a deposit of 50 or 100% is allocated to the booking(s).
Should the deposit/prepayment not be received within the time frame specified, HPGH reserves the right to cancel the reservation and apply our cancellation terms.
We regret no billback accounts/credit facilities available.

CANCELLATION POLICY

Please note that all cancellations are only effective once confirmed in writing.
Guests making travel and booking arrangements with HPGH must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.
If the accommodation is not taken up, HPGH will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and/or payment is not made on the due date.
In certain instances, HPGH reserves the right to increase the amount of prepayment required and the period relating to deposit due dates.

Standard Cancellation Policy:
• No Shows: 100% of the full amount payable
• Cancellations within 0 – 7 days of date of arrival: 100% payable
• Cancellations within 8 – 21 days of date of arrival: 50% of full amount payable
• Cancellations within 22 – 30 days of date of arrival: 30% of full amount payable
• No refunds for late check-in/arrival or early check-out
• No refunds for services not used
• Please note that all refunds are subject to commission and/or bank charges

Group bookings: a non-refundable deposit may be requested, and a specially negotiated cancellation policy will apply to any bookings which exceed 25% of our capacity.
For Large Groups 6+ rooms refunds will only be given once the specific room(s) is rented out again for the same dates/season and for the full duration.

CANCELLATION REQUESTS DUE TO COVID-19 RELATED REASONS

Travel insurance: General, Covid-19, extenuating circumstances:
HPGH has been extremely accommodating during the past 20 months in as far as extenuating circumstances and Covid-19 cancellations and refunds are concerned. Guests are advised that after the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances no longer apply, COVID-19 and its consequences are no longer unforeseen or unexpected. Carefully review our cancellation policy when booking and consider taking out comprehensive travel insurance including cover for any COVID-19 related circumstances.


Arrivals after 6.00 p.m. will be shown to the room by the guard/porter who will be expecting you.
Please note that additional guests in the rooms other than the guests quoted will be charged.