Hotel Verde Zanzibar - Azam Luxury Resort & Spa

Important Information

PLEASE NOTE:
Hotel Verde Zanzibar is a dry hotel, but we will never leave you thirsty...A lively and vibrant experience awaits with our range of non-alcoholic mock-tails, freshly prepared juices and purified water, guaranteeing you stay quenched. Hotel Verde Zanzibar proudly chose to be a dry hotel to create a safe and healthy environment.

GUARANTEE / PAYMENT POLICY:
Please note that the charges stated on your confirmation is excluding 1$ per person, per day Infrastructure Tax, thus, will be required to be settled at the hotel.
At check in, you must present the credit card used to make this booking and a valid photo ID with the same name. Failure to do so may result in the property requesting additional payment or your reservation not being honored.
If you have submitted additional documentation for a third party booking or paid via a different payment method, please disregard the note above. This policy is for the security of our guests and to deter fraudulent card use.
Should your card decline your reservation will be provisional and subject to cancellation until proof of payment has been received.
Should we not receive full prepayment within 24 (twenty four) hours, we reserve the right to cancel your reservation on notice to you.
All reservations are required to be guaranteed within 24 (twenty four) hours of confirmation. Reservations made on the day of arrival and are not guaranteed by means of payment or credit card details, will be released at 16h00pm.

TERMS & CONDITIONS:
Please note that a change in the length or dates of your reservation may result in a rate change.
Our check-in time is from 14h00pm and our check-out time is by 11h00am, unless prior arrangements have been made.
Our rooms are only allocated on the day of arrival; therefore we cannot guarantee specific room numbers.
All guests will be required to provide proof of identification (photo identification/passport) upon check-in.

ALL RATES:
-Include 18% (eighteen percent) Value Added Tax -Exclude 1$ (one dollar) Infrastructure Tax per person per day.
-Are NETT and NON-Commissionable -Are subject to change without prior notice -Subject to cancellation rights -Are at all times subject to availability -Are applicable to standard rooms only, a minimal upgrade fee is levied for other room types or if otherwise stated -Are quoted as per person, per room unless otherwise stated.

SPECIAL & PROMOTIONAL RATES:
-Please always refer to the validity of dates and days applicable of all offers -Are not applicable for group reservations and black out dates may apply -A limited number of rooms are available for promotions and is subject to availability -Cannot be combined with other offers or promotions -No cancellations or refunds are allowed on any special offer for any reason whatsoever -Full pre-payment is required to secure your booking.

CHILD POLICY:
Children aged 12 (twelve) years and younger, stay for free on a bed and breakfast basis if sharing with 1(one) paying Adult. Children over the age of 12 (twelve) years will be charged the adult rate. Where bedrooms cannot accommodate children sharing with Adults, separate rooms will have to be booked in which case the hotels will decide on the applicable best available rate prevailing at the time. These rates will apply for each extra room booked and any changed depending on occupancy. Inquire about our inter-leading rooms and children's facilities available on the property.

Property Cancellation Policy
The below Cancellation policies will take effect unless non refundable is stated for specials and
promotions. The hotel reserves the right to ask you to settle your full stay in demanding periods,
which will be advised to you.

PERIOD 1 March-30 June and 1 October-30 November
Should your reservation be cancelled less than 72 (seventy two) hours before arrival, a cancellation fee 1 (one) night’s reserved accommodation plus 1$ Infrastructure Tax per person per day will be levied against you in relation to your guaranteed method of payment.

PERIOD 1 July-30 September & 1 December-end February
Should your reservation be cancelled less than 7 (seven) days before arrival, a 100% (one hundred percent) cancellation fee of all reserved accommodation plus 1$ Infrastructure Tax per person per day will be levied against you in relation to your guaranteed method of payment. No refund will be given to guests departing prior to the reserved departure date, as this is considered a cancellation, which falls within the above-mentioned stipulated cancellation policy.

NO SHOW:
A no-show is the non-arrival of a guest without notification in writing or email to the Hotel. In the
case of a no-show, a no-show fee will be charged as per the cancellation fees stated and all
reserved accommodation plus 1$ (one dollar) Infrastructure Tax per person, per day will be levied against you in relation to your guaranteed method of payment.