Genting Hotel

Important Information

Cancellation Policy:
No cancellations or refunds.
Booking Information:
You may cancel free of charge until 2 days before arrival. You will be charged the total price of the reservation if you cancel in the 2 days before arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all... Cancellation Policy:
No cancellations or refunds.
Booking Information:
You may cancel free of charge until 2 days before arrival. You will be charged the total price of the reservation if you cancel in the 2 days before arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Access to Santai Spa is subject to availability for guests that book a superior room. Guests that book a standard room can use the spa facilities between 7:00 and 10:00 and between 18:00 and 22:00, subject to availability. Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park. Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort. The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age travelling with parents, the hotel can offer an interconnecting room that is charged at the full rate. The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied. The hotel can provide special requests, including providing extras such as cakes, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered, baked or delivered. Charges are applicable and are available on request. Please submit requests in the Special Requests box. Spa Terms and Conditions: The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool whilst checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced. The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone. The spa is strictly for guests over 18 years of age only and children are not permitted anywhere in the spa due to health and safety reasons. The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control. The property accepts no liability for any disruption that may be caused to guests for these reasons. POLICY_CHILDREN All children are welcome. All children under 3 years stay free of charge for children's cots/cribs. All children under 12 years are charged GBP 15 per person per night for extra beds. The maximum number of children's cots/cribs in a room is 1. The maximum number of extra beds in a room is 1. POLICY_HOTEL_GROUPS When booking more than 5 rooms, different policies and additional supplements may apply. POLICY_HOTEL_INTERNET WiFi is available in all areas and is free of charge. POLICY_HOTEL_PARKING Private parking is possible on site (reservation is needed) and costs GBP 15 per day. POLICY_HOTEL_PETS Pets are not allowed. POLICY_PREAUTHORIZE The property reserves the right to pre-authorise credit cards prior to arrival. see more