Frans Indongo Lodge

Important Information

100% Deposit Payment will be taken 60 days before arrival.
PLEASE NOTE When booking Children please specify the age of the children.
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Frans Indongo Lodge Terms & Conditions
General Terms & Conditions:
All amounts are in Namibian Dollars (N$, NAD). Rates are subject to change should there be any changes to the % of VAT or NTB Levy. Frans Indongo Lodge shall not be liable and shall not be deemed to be in default for any failure to perform hereunder for any reasons beyond its control. Such cases shall be deemed to include, without limitation, war, warlike operations, armed aggression, insurrection, riots, fires, explosions, terrorism, government acts or omissions, floods, tsunamis, regulations or order, acts of God, acts of public enemy, epidemics, quarantine, restrictions, and/or external labour troubles. Failure to comply with any of the terms and conditions set out herein shall entitle the accommodation establishment, at its sole discretion and regardless of booking requirements and payments already received, to cancel or refuse to accept the bookings.
Reservations:
All reservations, amendments, and cancellations must be made in writing and will be valid once we confirm in writing. A reservation is only confirmed on receipt of a written confirmation. The onus is on the client to check that the reservation has been confirmed correctly as requested.
If available, please supply the first and last names of the clients, the nationality or the country where the client booking originated from, the client’s cell phone number in case of emergencies, as well as any dietary and/or medical requirements.
Child Policy
Children of all ages are welcome and remain the full responsibility of their parents.
* Children aged 0 – 3 are free of charge providing they share with their parents unless otherwise specified on the rate sheet.
* A single parent sharing with one child will be charged the normal single, double room, or family unit rate.
* Children requiring their own room will be charged a full single -, double room, or family unit rate.
The date of birth of the child(ren) is to be supplied at the time of making the reservation to qualify for the child policy. Separate policies for children apply for meals and activities provided by the lodge.
Activities Policy:
Activities, including our game drive, are subject to availability.
Activity prices may change from time to time during a season, depending on the cost of fuel, unless proof can be provided that the original quote or series included the cost of an activity that may need a price to adjust, we reserve the right to adjust the activity and meal costs as required.
Cancellation Policy
Cancellations must be submitted in writing. Cancellation fees apply to the entire length of stay and BB value of the booking:
Confirmed reservations made and cancelled within the cancellation period will be charged according to the cancellation policy. Additionally, there will be a handling fee for any deposits or payments that need to be refunded.
Should you cancel a booking we will acknowledge it in writing. Please ensure that your cancellation has been processed and that you have received written confirmation that it is cancelled.
Payment Policy:
To ensure your reservation is confirmed and secure, we kindly ask that you provide us with the information requested on your pro forma or final tax invoice. The complete reservation amount is due 60 days before the scheduled arrival date.
All and any bank charges and any short payments will be for the client's account. The onus is on the client to confirm payment details to the Lodge before arrival.
A direct bank deposit into the bank account of the Lodge is only for Namibia clients. Proof of payment is to be emailed to [email protected].
Failure to comply with the terms and conditions shall result in the Loge having the right to:
* Cancel and/or amend any reservation by the client.
* The Lodge will not be held responsible for any loss or consequential damages resulting from the foregoing.