Umdloti - Escape to Casa Branca

Important Information

•50% Outstanding Balance and Cleaning Fee (R750) is payable 2 weeks prior to Arrival Date.
•Refundable Keys and Breakages Deposit (in the amount of R3000) to be paid prior/on date of Guests Arrival.
•A 15% service fee is charged on all bookings. Kindly note that this service fee also applies to cancellations, irrespective of the reason for cancellation, and/or cancellations which may involve circumstances that are centred around natural disaster, death and/or force majeure, irrespective of the situation. Kindly note that this 15% service fee is deducted over and/or above any applicable refund amount, and only in circumstances where a refund may be applicable in line with the relevant cancellation policy/terms at the time of your booking.
•Reservations made through booking platforms are subject to the relevant cancellation policy/terms at the time of your booking.
•The property maintains a strict Cancellation Policy. Guests are expected to comply with the relevant terms and conditions at the time of your booking.
•Please note that we do not refund early departures and/or cancellations which fall outside of the cancellation policy.
•The property reserves the right to evict for unruly behaviour and overcrowding without refunding.
•Extra cleaning fees may be charged as required.
•Any damage or loss of property will be deducted from Guest's Key and Breakages Deposit, and/or may result in additional invoicing as required.
•Guests agree to abide by the Body Corporate's strict Rules and Regulations which are outlined on an attachment with the confirmation email which is sent to guests.
•The building's quiet hours are between 10pm and 9am. Guests who breach these times will be liable for an automatic fine of R3000. The property reserves the right to retain guests' Refundable Deposits should any guest be found guilty of such transgressions. Guests who fail to comply with these regulations will be evicted from the property.
•Body corporate fines are payable within 24 hours of issue. Guests agree to payment of such fines irrespective of their reasoning for the fine being issued. Please note that fines can amount to more than R5000 and may result in Guests having to immediately vacate the premises.
•The owner and staff of the property will not be held liable for any damages, loss and injuries of guests.
•Guests' occupation of the property, in line with the period of their reservation, will be deemed as their agreement to abide by the property's aforementioned House Rules, the building’s Body Corporate Rules, and their acceptance of the property's aforementioned Terms of Conditions.House Rules:
•Much effort has been put into making this property a lovely space for guests to enjoy. Please be respectful of the property as it is a holiday home and not a hotel. Please treat it with the same respect as you would your own home. •Please ensure that you maintain a good level of cleanliness throughout your stay. Please throw garbage into the bins and ensure that food is not left lying around. Guests can throw excess rubbish into the designated rubbish room which is located at the entrance to the upper parking area.
•This vacation home is perfectly positioned for guests to enjoy fun on the beach :) Please wash off beach sand before entering the property.
•This is an eco-friendly home! Please make sure you switch off lights, fans or any other small electrical appliances when they are not in use/upon leaving the property.
•Please keep the balcony furniture and cushions undercover at night and/or when they're not in use to protect from sun/rain damage.
•Please don’t sit on the couches with wet clothes/costumes as it may damage the fabric and furniture.
•Monkeys frequent the area. Please keep the windows and doors closed to prevent the monkeys from entering the property when you aren’t around. Guests are urged not to feed the monkeys please.
•Please open the bathroom windows when showering to let the humidity out.
•In the case of any accidental damage, the issue will be assessed internally to determine any deduction/repair costs.
•Kindly note that this is a non-smoking property. Guests can smoke on the balcony but not inside.•Bath towels must not leave the property and/or be used as beach towels.
•This property is not serviced. Cleaning services must be arranged prior to arrival and any associated costs will be borne by the Guest booking.
•Parties and Events are strictly prohibited (not allowed!) If guests are found to have had a party which results in extra cleaning, guests will be responsible for extra cleaning charges and in the unfortunate event of any disruptions alerting neighbours, GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.
•We hope you have lots of laughter and fun times during your vacation! However, out of respect for the caretaker and residents, guests should be mindful of noise. Noise is not permitted before 9 am, and after 10pm (Monday to Sunday.) Guests who breach these times may be evicted and liable to a fine from the body corporate. Please see the properties Terms and Conditions.
•If guests are suspected of carrying and/or using illegal drugs of any kind, the authorities will be engaged, and GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.
•Guests are kindly requested to refrain from breaking any locks for the private, storage cupboards. Replacement costs will be deducted from Guest's Key and Breakages Deposit, and/or may result in additional invoicing as required.
•Upon booking, Guests will be asked to complete their Guest Registration and to provide copies of each guest/s Identity Document. Please note that only guests who have booked at the premises are permitted to visit the property with a maximum of 4 (approved) guests allowed in the property at any given time.
•Guests are required to provide their vehicle registration number which will be sent to the complex's security to enable guests' access.
•Guests’ requests for early arrivals/delayed departures are fully dependent on availability. The property has a high occupancy rate therefore availability will be confirmed around 9:30pm on the evening prior to your date of arrival/on the morning of departure.
•Kindly ensure that all doors and windows are locked when you're out/upon vacating the premises.
•Never leave children without any adult supervision at the property. Guests are fully responsible for the safety and security of their children at all times.
•Guests are responsible for ensuring that any visitors comply with these House Rules.
•Any additional overnight Visitors must be approved in advance, and are subject to an additional fee as noted in the properties rates.Have fun! This is your vacation time and we hope you make the most of this holiday home, its amenities and your opportunity to relax and visit the surrounding area.