Diaz Strand Hotel & Resort

Important Information

All rates are quoted valid for the dates stated on the rate sheet and are subject to the following terms and conditions.
Rates are quoted per person per day, unless otherwise specified in the rate sheet.
Once deposits have been paid, all rates are guaranteed for the dates / periods confirmed.
Guests remain liable for the full accommodation account in case of an early departure for whatsoever reason. Full payment for December & January peak season reservations to be made by 30 November and no early arrivals or late departures allowed during this time. We reserve the right to insist on correct rate being paid if error on accommodation invoice is detected even after deposit payment has been made. If guest does not agree to pay in the difference, we reserve the right to cancel the reservation and refund full amount back to guest without any further obligation from the Hotel owner and or staff to find other suitable / similar accommodation on behalf of the guest. Diaz Hotel has the right to cancel any reservation automatically after 48 hours without notice if NO deposit is received.
All rates include 15% V.A.T. and a Tourism Levy. Should the government increase any of these then the hotel reserves the right to increase the rates.
All rates are quoted in South African Rands and foreign currency payments are accepted at the daily bank rate of exchange valid in South Africa on the date that payment is received.
Please note that arrival time for Hotel guests is 14H00 and departure time is 10H00. Should you require a late departure or early arrival, please notify us so that necessary arrangements can be made. An additional charge may be levied for requests for early check-in or late check out.
Minimum stay of 5 nights will be required for reservations during the December / January peak season.
In order to confirm your provisional reservation, a 50 % deposit is required within 48 hours after provisional reservation has been made. Your provisional reservation will be cancelled if proof of payment is not received within this set time frame and without prior notification.
We will never change our banking details via e-mail. Please ignore any advices with regards to amended banking details which appear to come from our offices. Should you have any queries, please contact our offices and speak to the person concerned before making any payments. Should you make payment based on a fraudulent e-mail, our offices cannot be held responsible for any losses incurred and will you still remain liable to pay amount due to the Hotel.
All information and rates are subject to change without notice.
VERY IMPORTANT TO KNOW:

Please be advised that there will be a matric festival taking place on our premises beginning of December. This festival will attract matriculants from all over the country coming together to celebrate the end of their school career. Please be advised that there will be live shows in front of the hotel with accompanying parties until late hours. You have opted to proceed with your reservation during this time. Once your reservation has been confirmed with payment, our normal cancellation policy will apply. Whilst we endeavour to keep all guests happy as always, we cannot guarantee that we will be able to do so during this time. A selection of popular South African musicians will perform live at the Diaz Hotel & Resort from approximately 15 December until 02 January. The shows promise to bring great atmosphere to the holiday vibe. Although we do appreciate that some of our guests would like to relax whilst on holiday, it is important to keep in mind that Mossel Bay is very active and busy during the festive season. Please keep this in mind when making your reservation. We endeavour to keep within a considerate time schedule as far as possible during this period, but cannot guarantee it. The open-air stage will be set up in front of the hotel (beach side). Schedule of shows will be made available closer to the time (subject to change without prior notification). Please note that daily shows are not guaranteed during this period. Artist programme is subject to change without prior notice.


In the event of cancellation, the following rules shall apply. Cancellation and/or amendments must be made via e-mail and will attract the following charges:
Buffalo Rally Weekend, Easter & Long Weekends, School Holidays: 100 % cancellation fee regardless how long in advance cancellation notice received. Full refund will only be permitted if Country goes under “hard lockdown” i.e. no leisure / inter-provincial travel allowed and NOT if area is declared a “hotspot” area, or for any other reason.
20% administration fee on all cancelled bookings.
25% if booking cancelled 22 to 31 days prior to arrival.
50% if booking cancelled 15 to 21 days prior to arrival.
75% if booking cancelled 8 to 14 days prior to arrival.
100% if booking cancelled 0 to 7 days prior to arrival.

he information contained herein has been furnished by professionals and although all effort was made to ensure the accuracy of the information contained in this website, no guarantee is given in that regard.
The Hotel, its employees or agents will not be held responsible for inaccurate disclosures, typographical errors, misinformation, misprints, any reliance placed on the information contained within this website or any loss, damage, liability, cost or expenses incurred or suffered as a result thereof, whether direct or consequential.
The Hotel, or its employees and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst visiting.
Please note due to internet fraud and hacking:
We will never change our banking details via e-mail. Please ignore any advices with regards to amended banking details which appear to come from our offices. Should you have any queries, please contact our offices and speak to the person concerned before making any payments. Should you make payment based on a fraudulent e-mail, our offices cannot be held responsible for any losses incurred and will you still remain liable to pay amount due to the Hotel.
All information and rates are subject to change without notice.