Condo Carolina

Important Information

Terms and conditions Important:

Children aged between 12 and 18 pay 100% of the sliding scale rate.
These bookings conditions set out the Terms of Contract with us so please study them carefully.
Your contract is with a South African citizen trading as Bungalow Ulusaba.

1 - Making a booking and deposit:

In order to make a booking, we require 50% of the total property rental cost.
No contract exists between us until we have received this amount plus you are signed and completed booking contract.
There is a minimum stay policy of three nights during the year and seven nights in the December-January peak period.

2 - Payment of balance:

The remaining balance must be paid by the due date, which is usually at least four weeks before your arrival.
If the balance has not been paid by the required date we shall be entitled to cancel your booking and retain the full deposit.
If your booking is only made within four weeks of your arrival, you will generally be required to pay the full rental payment at the time of the booking unless otherwise agreed and indicated by us.

3 - Security Deposit:

We require a security or breakage deposit.
You will be required to sign our SeaSky credit card authorisation form for this breakage deposit on arrival, together with taking an imprint of the actual card itself.
We will only charge this card in the unlikely event of any breakages or damages incurred during your stay.
The security deposit will be held against the cost of any damage to the property or its contents, and any breakages or loss of keys and remote controls for any damages you might incur during your stay.

4 - Cleaning Service:

Housekeeping is included in your rate at once a week if you stay for longer than three days. However, more can be arranged at an additional cost.
The cleaning service does not extend to personal laundry and cooking.
Should this be required, this is at your own risk, and please arrange directly with the housekeeper at an agreed rate.

5 - Other Services Included in rental cost:

The rental cost includes electricity, water, council rates and levies, satellite television, uncapped wireless internet.
Linen, bath towels and beach towels, hairdryers and liquid bath soaps are provided.

6 - Arrival and departure times:

Check-in time is at 14:00 PM on the day of arrival and check-out time is at 10:00 AM on the day of departure.
We will try to accommodate any reasonable request for early check-in or late departure, but this cannot be guaranteed should previous guests be leaving the day you arrive, or new guests arriving the day you depart.
Management may ask you for additional fee payment to secure your early arrival or late departure that might entail having to bring in extra staff to prepare the property.
If this is important to you, please request this prior to booking.
There will be an extra late arrival and early departure fee should your arrival be after 19:00 PM and your departure before 7:00 AM – this payable, in cash, to the person who will be checking you in or out of the property.

7 - Cancellation by you:

If you wish to cancel the booking, the person who signed the booking contract must do so by notifying us in writing via email or fax.

Your notice of cancellation will only be effective from the date of its receipt by us.
Our cancellation policy is as follows:

(a)twelve (12) weeks or more before arrival date: 85% of deposit is refundable;(b)four (4) weeks to less than twelve (12) weeks before arrival date: 50% of deposit is refundable; and(c)less than four (4) weeks before arrival date: no refund on any monies received.

Please note that no refunds will be given for failure to comply with the South African visa regulations and having your trip cancelled due to that.

8 - Alterations and cancellations by us:

It is very unlikely that we will have to make any changes to arrangements once these have been confirmed.
If this does happen, we will let you know as soon as possible.
If for any reason we are unable to provide you with the property you have booked, we will cancel the booking, refund the full amount paid to us for the property and we will work diligently, and at no cost to you, to assist in finding a reasonably similar property as a substitute.
Regardless of whether or not a substitution property is found, we will not be liable for cancellation charges for travel arrangements or any further claims by you or anyone else in your party.
For the avoidance of doubt, in no event whatsoever and regardless of cause, shall the Agent or the Owner(s) of Bungalow Ulusaba, or any other party associated with this rental transaction, have any liability for any cause whatsoever in excess of the amount that has been paid by renter under this booking agreement except as otherwise specifically required by Law.

9 - Water and electricity (Loadshedding) Restrictions:

There may be water restrictions in place during your stay, we ask that you adhere to these restrictions.
You will find more information on how to do it inside the property.
We also ask you to assist us in adhering to these water restrictions as our guests.
In recent years, from time to time, South Africa has experienced electricity supply interruptions (referred to as Load Shedding).
It occurs when the supply from the national grid is placed under strain.
When this happens, the national electricity provider typically switches off all electrical supply (remotely) for a short period of time.
If this happens, it occurs according to a published schedule.
Typically, the electrical supply is off for no longer than 150 minutes at a time but this is not guaranteed.
Unfortunately, this is not something we can control and we ask that you keep all your electronics fully charged and also bring some extra batteries with you.
Please note that we will not issue any refunds due to these possible inconveniences.

10 - Children:

Guests staying with children do so at their own risk and are urged to take all due care and attention during their stay.
We do not accept any responsibility for any injuries on this property.
The main issue of concern is an uncovered pool on the property and steep drops from the upper main living area balconies as well as an open staircase.

11 - Pool:

The pool is to be used at own risk.
Please note that in cases of extreme drought, this pool may not be in use.

12. Telephone and internet services:

The wireless internet facility is free and uncapped.
It is at the fastest speed we currently have available in South Africa and may seem slow to you coming from a more first world country.
There is no phone in the villa.

13 - Maximum Number of Guests

Only those persons named on the booking contract may use the property and under no circumstance may the total number of people sleeping on the property exceed the maximum number stipulated.
We are entitled to request you and your party to vacate the property if this rule is not complied with.

14 - Behavior:

The person who signs the booking contract is responsible for the behavior of everyone using the rental property during the rental period.
If anyone in your party or any guest or invitee behaves in an unacceptable manner by any civilised standard, the entire party may be required by us to vacate the property without further notice.
It is not considered acceptable behavior to make excessive noise including playing music loudly and such behavior will not be tolerated as this property is in a quiet residential area.

15 - Noise agreement:

You will be asked to sign a Noise Control Agreement prior to check-in at the apartment.
No access will be given to the property unless the agreement has been signed.
The purpose of this agreement is to ensure you are aware of and will adhere to, the noise restrictions at the property.

15 - Smoking:

This is a non-smoking property and you are kindly requested to refrain from smoking inside the rented premises.
Ashtrays are provided for outside use so please do not litter the balcony with cigarette butts.
Should you decide to smoke inside, your breakage deposit will cover all charges for the air/furniture cleansing company.
Should we not have had enough time to clean this before the next arrival, you will also be charged for any refunds we have to give the next guests to ease their discomfort.

16 - Responsibilities:

It is your responsibility, and that of each of the persons named on the Booking Contract:
(a) to pay for any losses or damages to the property or premises, however, caused (reasonable wear and tear excluded)
(b) to take good care of the property and leave it in a clean and tidy condition at the end of the rental period
(c) to permit the property manager reasonable access to the property
(d) not to part with any possession of the property, or share it, anyone other than with members named on the Booking Contract and
(e) not to cause an annoyance or become a nuisance to the occupant of adjoining premises.

NB: It is the responsibility of the person named on the Booking Contract to ensure that all exteriors doors and windows are closed every time the property is left unoccupied or when retiring for the night.
In the unlikely event of a burglary and the door or windows have been left open, or the alarm not set, you will be held responsible for all replacement and repair costs.

17 - Property Descriptions:

The property descriptions used on our web site or otherwise provided to you are made in good faith and are believed to be an accurate representation.

18 - Complaints and problems during your stay:

If you have any complaints and problems during your stay, please let us know as soon as possible so that they can be remedied. However, we are not responsible for issues out of our control such as failure of the water supply, electricity, telephone and internet services, pool filtration, or any of the appliances.
We also do not have control over building works on neighboring properties nor are we told before the time of intention to build.
We will do our best to resolve any problems as soon as possible once notified of them. We must stress the importance of bringing complaints or problems to our attention as soon as possible during your stay, as your comfort is important to us and we want to handle all possible issues as and when it happens.
If you only notify us after departures, it will be too late. In the event that you vacate the property without our notification during the rental period, you will lose any rights you might otherwise have had to compensation.

19 - Breach of Contract:

If anyone of these conditions is breached by any of the persons named on the Booking Contract or any of the guests or invitees, we reserve the right to enter the property and terminate the rental agreement with immediate effect.

20 - Liability:

We do not accept liability for any act, neglect or default for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which any of the persons named on the Booking Contract or any of their guests or invitees may suffer or incur arising out of or in any way connected with, the property rental.

21 - Insurance:

All guests are strongly advised to arrange comprehensive insurance against travel and other related risks as any loss or damage including theft of personal items cannot be claimed against the property insurance.
It is the responsibility of the persons named on the Booking Contract and those accompanying them to fully insure their personal items and also to keep the property secured by setting any alarm and securing all doors, windows, and gates when going out.

22. Authority to sign:

The person who completes the Booking Contract certifies that
(a) he or she is authorised to agree to these conditions on behalf of all persons named on the Booking Contract, including those submitted at a later date
(b) the signatory is over eighteen years of age and a member of the party intending to occupy the property and
(c) he or she takes full responsibility for any persons occupying the property during the booking period.

23 - Governing Law and Jurisdiction:

South African law shall govern the validity, construction, and performance of these conditions. It is agreed between us, and the person named on the Booking Contract, that any dispute shall be subject to the exclusive jurisdiction of the South African Courts.