Caracal 20

Important Information

We charge a R1500 breakage deposit (refundable) per reservation

Bookings & check-in:
● Upon your inquiry for accommodation, a quote can be drawn from the
website / a quote confirmation can be requested.
● Quotations are valid as stipulated in the quotation.
● All rates are including VAT and can be changed without prior notice.
● We reserve the right to cancel and refund accommodation in situations of
crisis or move guests to alternative (similar) accommodation with their
permission and agreement.
● A 30% deposit is to reserve the establishment, and full payment is required
1 week in advance and during high season 2 weeks in advance of arrival.
● Reservations within 7 days of arrival are payable in full.
● Full payment is required before access is allowed to the establishment.
● Banking costs for international deposits will be for the guest’s account.
Because we will only know what the amount is after receiving the funds, it
will be added to the outstanding amount / the final payment.
● Banking details reflect on our website on the Reservation forms.
● The person responsible for making the reservations and payments should
ensure that everyone else in the party has read these terms and conditions
and accept full responsibility and liability thereof.
● It is the guest’s responsibility to report any defect or problem to the agent
at the time of taking occupancy.
● Check-in from 15:00 onwards. Departure time 10:00 or per arrangement. Please
communicate your ETA to ensure smooth check-ins/outs.
● The right of admission is reserved.

Cancellation:
● Cancellation longer than 30 days, 100% refundable.
● Cancellation between 29 days and 15 days, 75% refundable.
● Cancellation between 14 and 7 days, 50% refundable.
(High season cancelation - no refunds after 14 days’ notice of cancelation)
● Cancellation less than 7 days, no refund.

Breakage & Damages & Parking:
● We kindly request that you inform us of any accidental damages.
● The breakage deposit will be returned 2 working days after your departure
to your nominated bank account prior to all conditions meet.
● Maximum guest 6. Additional guest by arrangement only.
● Please note that a cleaning fee can be deducted from a breakage deposit for
houses that are left with excessive dirty dishes and/or linen or any
unsatisfactory condition.
● Beds which are slept in, above the occupancy as stated by you, will be
subject to a cleaning charge.
● Bath towels are supplied but not for use on the beach, guests should
provide their own beach towels.
● An inventory is provided - please notify your host as soon as possible if any
items are missing or defective.
● Parking is available onsite - Please respect the environment and gardens
and be mindful of traffic and other vehicles.

Cleaning:
● This is a self-catering facility, but for a longer stay, we can gladly provide
you with a cleaning service by prior arrangement.
● Start-up cleaning materials and toilet paper are provided.
● The washing machine is available for long stays only. (+7 Days)
● Please make use of the dustbins provided and the arrangements for refuge.
Refuse collections are every Thursday morning. Please make use of the
recycle bins around town near the Municipal Hall and in Dassen Island, Pearl
Bay)
● The drains in Yzerfontein are either soak or municipal pump drains.
Therefore, please use only toilet paper in the toilets. Bins are provided for
any other items that need to be disposed of.
● Also refer to our EXTRAS & SPOILS PROGRAM to request a specific service /
assistance during your stay with us.

Household safety and security:
● This is a non-smoking facility, but you are welcome to smoke outside,
providing that you use a cigarette butt dispenser.
● Please only make fires in the braai areas, and only use charcoal in Webers.
● When using gas hobs, please turn off the gas at the cut-off switch when not
in use, for safety.
● We should mention that even though Yzerfontein is statistically a very low
crime area, caution should still be taken and the premises be locked when
you are away - please contact the 24 hours Neighbourhood Watch Number
for assistance is available: 083 444 0672.
● A medical practitioner is available in town but unfortunately not 24 hours
per day. Please check our website / LOCAL CONTACTS for telephone
numbers.
● Every effort is made to service and maintain all amenities, equipment, and
appliances to a fully operable and safe condition, and guests are requested
to use and operate all these in a responsible manner. Kindly report any
faulty conditions to the owners.
● This house is in a residential area, please respect our neighbours’ loud
music and parties between 20:00 and 08:00
● Minors are the sole responsibility of the parents and/or guardians in whose
care they are whilst visiting.
● Should any guest be involved in the unfortunate situation of a crime taking
place, please contact Karen Schräder/083 453 2336

The environment:
● The Yzerfontein residential area is surrounded by nature reserves and Green
Belts are running through the town. We ask that guests always respect the
environment.
● Apart from a variety of small wild animals, there are also snakes such as
Puffadders and Cape Cobras during the warmer seasons and it is therefore
advisable not to wander into the fynbos unattended. Should you encounter
a snake, please contact the “snake catcher” on the number provided in the
information book.
● At certain times of the year, such as the breeding season, ostriches could be
dangerous too, rather do not approach them at any time and give them
right of way – they were here first!
● Since the West Coast is an arid environment, the local communities
experience water restrictions from time to time. Please help us by using
water responsibly.
Pets:
● Unfortunately, we cannot welcome any pet
Indemnity:
Whilst every reasonable precaution has been taken to ensure the safety of our
guests and their possessions on the premises, the owner, its agents, and/or its
employees shall not be liable for any injury, loss, theft, or damage suffered by a
guest/s whilst on the premises. When booking at our establishments, the guest/s
hereby indemnifies the owner of the establishment and Yzerfontein
Accommodation against any claims arising from any injury, loss, theft, or damage
suffered by them on the premises. Guests enter at their own risk.
Staying in the beautiful, clean Yzerfontein and being able to welcome
guests to a peaceful and mutually respectful environment and community
is our priority and this forms this basis of our risk management.