Breakers 330

Important Information

Terms and Conditions
Breakers Resort

Thank you for making a booking in Breakers Resort and a warm welcome to this marvelous destination. Please read through the following terms of your stay and contact us should there be any uncertainty.

FEES

We require a 50% deposit to secure your booking dates.
The rest of the balance should be paid between 7-30 days before your arrival, depending on the length of your stay and is indicated on your invoice.
All payments MUST REFLECT in our account before an arrival. EFT transfers must be made “pay and clear” for last minute bookings - same day arrivals.


Your total amount in staying with this unit consists of the following:

• Accommodation Amount: Charged per night. Dependent of season.
• Once off admin fee: R550 but could vary due to yearly increases. (admin fee is non-refundable)
• Refundable Breakage / Deposit: R1000


Unfortunately no cheques, travelers cheques or cash accepted. Payments via EFT are preferred. Online credit cards are accepted with an extra processing fee. ATM deposits are also accepted, but branch deposits will be charged with an extra fee that we will deduct from the breakage deposit.



DEPOSIT REFUND DATE

All payments are processed on the Thursdays and refunded on the first Friday after the departure date. If there is no damages the full amount will be refunded.

Extra costs will also be deducted from this amount. These fees includes additional costs like cash transactions at a branch, additional housekeeping / services etc.

Should there be damages, only the pro-rata amount will be repaid. Should damages be more than the deposit amount, the guest will be liable for the extra amount.

****** All December Bookings with departure dates after 10 December, will have their refunds done only on the 8th of January, please take note of this. *****

Please note your refundable breakage deposit will be forfeited if we do not receive your bank details within 4 months of the departure date.



HOUSE RULES

Breakers Resort is NOT pet friendly.

Upon departure, guests are required to leave the units, as they want to receive them. If not, an additional cleaning fee of R 500.00 will be charged and deducted from the breakage deposit, or will be paid by the guest on demand, without offset or delay.

Only 1 toilet roll per day, per toilet will be supplied on condition the unit is serviced daily. Should the unit not be serviced, please bring along your own as you will only get a roll per toilet on arrival.

The unit is fully equipped with linen, towels, crockery, cutlery and braai facilities but please bring along your own beach towels. Alternatively you can rent from reception at roughly R4 per towel.

No kids/babies are allowed to sleep on the bed with their parents. Guests need to bring along or arrange a camping cot for their babies. In order to provide crisp and crisp bedding, this rule has to be adhered to at all times. Should we be informed that this is not adhered to, it will lead to a breach of the contract. Please inform us should you need a camping cot, as we might be able to arrange one at an extra cost.

Don`t forget things that self catering units DO NOT OFFER. This includes dish washing liquid; soap powder for laundry; soap/shampoo toiletries. No hotel amenities are provided - it is a self catering unit. Bring your own toiletries, cleaning materials and foods.


Furniture and utensils may not be removed from the unit. Should this occur, the full breakage deposit will be forfeited.

No smoking or burning of incense are allowed. Your key deposit will be withheld for a professional cleaning service and you will be held liable for the extra costs above the balance of the key deposit to cover these damages or to remove the fumes.

Linen and towels changes every 5 days and on all new arrivals. Should there be extremely damp conditions and you would prefer a change one day earlier, please inform us to hear if this is possible. Should you wish to have more regular linen changes, inform us as this can be arranged at an extra cost.

You are not allowed to sublet the unit. Keys will only be signed out to the surname confirmed with our agent. Any 3rd parties will not be granted access to the unit.

Please always have your windows and doors locked when you leave the unit. The blue vervet monkeys are fond of your snacks, food and fruit and they seem to have adapted the skill to open and close windows. Please be very careful before leaving the unit and make sure it is completely closed.

Once the keys / card have been collected at reception, they are the responsibility of the guests and if lost, damaged or not returned on departure, the guest will be liable for replacement of locks, keys and remotes. On departure please ensure that all windows and doors are locked as the guest will be liable for any losses incurred when you are out or have vacated the premises. Keys are to be returned to reception.

Please note that for non-essential appliances such as televisions, DStv connections, problems or faults will strictly be dealt with in office hours only. Should you insist on a call out for a non­-essential emergency, a call out fee of R 550 will be applicable and will be deducted from the breakage deposit or will be payable on demand, without offset or delay.

Unfortunately the resort does not allow a braai / barbeque over weekends. Should you wish to braai during another time, please enquiry with reception if this is possible and at what time. The resort does offer special occasion braais. It might be either with charcoal or gas. Please contact 031 561 2271.

The resort has a launderette that charges R20 per wash and R20 per tumble dry. Please collect R5 coins at reception.


Always save electricity in SA. Please switch off all appliances, lights, aircons, ceiling fans etc, if you are leaving the unit or not using them.



DAILY SERVICE


Please have a look at the unit’s description to see if the unit is serviced daily. Some units have a standard daily service included, some only in-season while others have no service at all.

Should the unit’s daily service not be included in your package and you do want a service, please inform us as this can be arranged at an extra cost.

Please note that a daily service includes the following: General cleaning of unit, washing of dishes and making of beds. A service does not include any washing or cleaning of clothes, carpets, linen, duvet covers, comforters & blankets or ironing. Should you wish to have extra services provided, please enquire with the lady on the cost.

The arrival times of the housekeeping teams are between 10h00 and 14h00. Should you wish to have it scheduled at a specific time, inform us that we can determine if this is possible.

Daily services are not provided on a Public Holiday or Sunday. Should you still wish to have it serviced, please inform us to see if this can be arranged and at what cost. (usually double the daily rate)


DSTV


The DSTV is already connected to the resort’s package. This package has a selection of 44 channels including SuperSport. For a full list of channels, please see the attachment. Do not adjust the settings or try to connect your own appliances like dvd’s, video players, games etc.

Should it for some reason not be working on your arrival, please just contact resort reception as there might be an in-house error.

Should the TV / Dstv not be in the working order upon your departure, the call out fee of the technician of R550 will be on the guest's account. Thus please make sure it is on and working.



ARRIVAL / DEPARTURE TIMES




Arrival from 14h00 onwards.

Departure by latest 10H00.

Should you wish to check-in earlier or depart later please enquire if this is possible.


We do a full service on departure for the next arrival and only have a limited amount of time. Should you leave after 10h00AM, a R300 per hour fee will be deducted for every hour or part of it you leave after the scheduled time.




ARRIVAL DAY


Keys are to be collected with reception. Enter at the first gate, open parking spaces.

Please have your driver's license with you.


After you have signed in, you can move the vehicle to the underground parking.

Please note each unit only has one parking space and is numbered..


DEPARTURE DAY

Hand over your keys at reception.
If you depart with our keys, we will unfortunately have to use the key deposit for a locksmith.


DAY VISITORS

If day visitors are entertained, they may only use the facilities of the unit and the resort restaurant with its surrounding shops. Note that the swimming pools or any other resort amenities may NOT be used.



CANCELLATION POLICY

30 Days before the arrival date, 50% of the total accommodation amount will be forfeited, UNLESS an alternative booking is sourced, in which case we don’t charge a cancellation fee.
Within 30 days of arrival, 0% of the booking fee is refundable, UNLESS if an alternative booking is sourced.
No show - total payment forfeited.
Early departures no refunds.

BREACH OF CONTRACT:
Results in losing your key deposit and reimbursing the unit for any extra costs over the key deposit amount.
If you accommodate more guests than confirmed and paid for you will be removed by security immediately without a refund.
Smoking or burning incense in the unit.
Insulting the homeowner, manager, housekeeping or any officer in the resort.
Tampering with TV channels settings or connecting appliances like DVD`s, Video players, tv games.
All breakages will be deducted from the key deposit before a refund.
Right of admission and eviction reserved without refunds if we receive complaints from the resort, guests, housekeeping or any other persons during your stay.

TOP DESTINATIONS

We are mandated to manage individual privately owned properties on behalf of the property owner. We are not a resort management company. Accordingly, maintenance, repairs, appliances which are out of order or any other facilities failure, will only be dealt with during office hours, unless in the event of an emergency. If appliances/fixtures or any other facilities fail and need to be repaired/replaced during the course of your stay, we cannot be held liable for the immediate replacement or repair thereof. We will, however, endeavour to assist the guest within reason. In the event of any the above occurrences, no discounts or refunds will be given. We reserve to right to, at our discretion, substitute alternative accommodation, similar to that booked, or offer a full refund, should the original unit no longer be available for reasons beyond our control.

The guest's liability, jointly and severally of the primary guest and other guests, is not limited to the value of the breakage deposit and the primary guest accepts liability and responsibility, and furthermore, warrants that he/she will pay for, on demand without delay or offset, any shortages/damages or breakages.

Should we suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the primary guest will remain liable for full reimbursement of such loss or damage incurred and warrants that he/she will pay for same, on demand, without offset or delay.

We cannot be held liable for any loss or inconvenience to the guest caused by an act beyond our control or any act of the property manager or any member of the staff of the unit. We shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during the guests stay. Any loss or additional expense caused due to acts of God, nature, war, terrorism, insurrection, riot, boycott, theft, fire, labour action, government action or natural disaster, bad weather, interrupted electrical/water/municipal services or other causes will be borne by the guest and we accept no liability therefore. Furthermore, no refunds or discounts will be given in the event of any of the above occurrences.

The guests accept liability for repairs or maintenance performed but deemed by us to be the fault of or as a result of the negligence of the guest.

We will not be held responsible for any valuables or personal items left in the unit during your stay or on departure. Should an item be left behind, the onus is on the guests to make arrangements for collection. Unfortunately, we are unable to store these items for more than 4 months and should the item/s not be collected, these items will be removed.

While every effort is made to ensure that the photos contained herein is accurate and up to date, we makes no warranty, representation or undertaking whether expressed or implied, nor do we assume any legal liability whether direct or indirect or responsibility for the accuracy completeness or usefulness of any photos/appliances contained herein.

All persons who make use of facilities and units rented do so entirely at their own risk.

Have a safe journey and pleasant stay. We welcome positive criticism and suggestions to keep satisfying the needs of every guest to ensure an unforgettable stay.

We rely on the help of guests advising us on for example maintenance is needed. Any defects in

Best Wishes
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