Brackenhills

Important Information

Special Rates:
Any booking over weekends or high season - a minimum of two nights is required.
Prices and/or High Season Dates are subject to change without prior notice.
Children under 4 or sleeping in cots with parents stay free.
Children between 4 and 12 pay 50% of the adult rate.

Deposit:
A 50% deposit is required before we can officially confirm reservation. If no deposit is received within 14 days of booking, the property reserves the right to release the booking. The balance of payment is to be settled 14 days prior to arrival.

Cancelation:
50% deposit is non refundable if cancelled within 30 days of the reservation. 100% deposit is non refundable if cancelled within 2 weeks (14 days) days of the reservation. Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from your reservations.
Guests are liable for the full account of the period booked, regardless of late arrival or early checkout.

Catering:
If you require catering during your stay, please inform us at point of booking along with any dietary requirements or allergies.

Water and Energy Usage:
BRACKENHILLS is a conservation reserve powered by solar energy and the water supply is collected rain water. Please assist us in using water and lights only when necessary. The staff at BRACKENHILLS work very hard to maintain our power and water supplies and so we kindly ask that you remember to turn off lights and water after use. 

Payments:
We are not able to accept credit card payments on site. Balance of booking payment and payment of all additional extras / activities are to be paid in cash on checking out at BRACKENHILLS. Please ensure that you arrive with sufficient cash.

Safety: 
BRACKENHILLS is the ideal getaway to escape the busy work life and like anywhere that is in the wild, there are dangerous animals, reptiles and insects to be aware of. Puff Adder snakes can be found in the rocky grassland areas and will generally avoid humans, however, it is advised that you wear long trousers (or gaiters) and have a walking stick at hand when hiking through the grasslands. Scorpions often hide under rocks and logs, so take care when lifting rocks or other objects.
The fencing on the Reserve is there for your safety and is mostly electrified to contain wild animals such as African Buffalo, which may be dangerous and should be treated with respect. Please do not touch or attempt to climb the fences and ensure that children are accompanied by a responsible adult when approaching any fenced area.

General:
All facilities within the lodge camp area are for your shared pleasure whilst you are with us. Nevertheless this is an active working Conservation Reserve and all workshops and sheds are strictly out of bounds. Please make sure you (and any children) do not go beyond these areas.
All bathrooms and toilets are septic tank systems so we ask that you do not dispose of anything other than toilet paper in the system. Everything else should be disposed of in the waste bins provided. 
Whenever you encounter animals, please do let us know when, where and what you saw; this will help us in keeping track of animal movements on the Reserve.
The bordering Grootvadersbosch Nature Reserve Trails can be accessed at the Cape Nature day rate of R40 per person per day