Historic Constantia Wine Valley Tour

Important Information

Non-Confirmed Bookings

Where Guests make payment of any deposit or tour fees prior to receipt of a confirmation email accepting the booking application, Guests will be entitled to be refunded in full in the event that the booking application is not accepted by an Operator and confirmed by Sideways.

Cancellations

If a tour is cancelled by a Guest or an Affiliate acting on behalf of a Guest, through no fault of Sideways or an Operator, more than 24 hours prior to its scheduled start time, Guests will remain liable to pay a cancellation fee equal to 10% of the total tour fees and charges. Guests will be entitled to be refunded the balance of any fees and charges paid in advance of the tour.

If a tour is cancelled, through no fault of Sideways or an Operator, within 24 hours of the scheduled start time, Guests will be liable for the full cost of the tour and no refunds will be issued.

No refunds, including partial refunds, will be given after the commencement of tour for any reason other than where a tour is abated or terminated through the fault of an Operator in which event a reasonable refund will be allocated to you based on the circumstances of the matter and the duration of the tour.

No Shows

If a Guest is not available to start your tour on time, Sideways or the Operator will make an attempt to contact the Guests using the email address provided at the time of making the booking. If a Guest is not contactable or is thereafter not available to start a tour within 30 minutes of the scheduled start time, the Guest’s tour will be cancelled but no refund will be due to the Guest and all fees and charges will be retained as liquidated damages. Exceptions to this policy may be considered in certain circumstances but Operators will be free to exercise their discretion in this regard as they see fit.

Weather Conditions

Guests bear the sole risk of scheduled tours being affected by inclement or extreme weather conditions, such as rain, wind or extreme heat. Under no circumstances can Sideways or any Operator or Venue be held responsible for weather conditions. No booking can be cancelled or amended by Guests at any time on the basis of weather conditions. Neither Sideways not any Operator shall be liable for weather conditions that may affect the delivery and implementation of a planned itinerary.

Rescheduling

In some cases and subject to Operator availability, it may be possible to reschedule a tour if sufficient advance notice is given, however neither Sideways nor an Operator shall be bound to reschedule any tour notwithstanding the amount of advance notice given. Tours are always subject to Operator availability. Please contact us if you would like to reschedule. If the Operator is unable to reschedule, the terms of this refunds and cancellation policy shall apply.

Management of Refund Process

Sideways is authorised to manage the refund process on behalf of Guests and to recover any funds held by Operators that are due to be refunded to Guests in terms of this Policy.

Currency conversion is supplied as a guide only; the exchange rate used by your bank may vary.

The final payment will be charged in the local or original local currency shown.

Currency conversion is supplied as a guide only; the exchange rate used by your bank may vary. The final payment will be charged in the local or original local currency shown.