Bali Hai House

Important Information

Please note that an R850 admin fee and R2000 refundable breakage deposit fee is payable before arrival and is not included in the rate. The reservation agreement that will be sent to client after deposit was paid must be filled in and sent back before arrival. No keys will be released without the necessary documentation returned to Just Property. Balance payment must be paid 14 working days before arrival.
The breakage deposit will be refunded in the following month after departure, less any deductions for breakages.
Should the property be damaged either willfully or not, by negligence or not, by yourself or any other, you agree to pay for the said damages if it exceeds the amount held via the breakage deposit.
Should you arrive at the property and find that there are damages, the onus is upon you to inform our offices immediately.
The breakage deposit will be held in trust and released to the bank account nominated by yourself.
Please remember to email us your account details.
Please do not exceed the maximum number of people allowed in the unit. Failure to comply with this request will result in eviction with no refund and no notice period.
A non-refundable cancellation fee of R500 will be levied on all cancellations. This R500 is over and above the percentage already stated as the cancellation fee.
No smoking is allowed inside any of the units, flats or houses, should you smoke in the house you will lose your breakage deposit in full.
Don’t forget to bring the following:
Towels for swimming and bathing.
DStv decoder with the remote and card.
Your own cleaning chemicals and toilet paper for during your stay. We provide the first roll of toilet paper for each bathroom.
If a cleaning service is needed it can be arranged prior to arrival, at an extra cost which will be provided on request, and if there is a cleaning lady available.
Cleaning services are not available on Sundays and public holidays.
Check in no earlier than 14:00.
No keys can be released without full and final settlement.
Please ensure that the full balance outstanding is reflected in our bank account 7 days prior to arrival. Keys needs to be collected from Just Property Uvongo office, directions to the holiday property will also be provided in an envelope.
Arrival after hours - keys to be collected from Wolf Security in Uvongo.
Weekend and Public Holiday arrivals, keys to be collected from Just Property Uvongo office before 11:00 am, thereafter at Wolf Security in Uvongo.
Keys must be returned to Just Property Uvongo office and/or placed in the after hours key deposit facility.
Tenants will be held responsible for all charges relating to lost keys or keys not returned after vacating the premises.
We cannot be held liable for any losses or inconvenience to tenants caused by an act beyond our control. In the event of any appliance being out of order we cannot be held liable for the replacement thereof.

Cancellation Policy
In certain cases when a deposit was paid and the client wants to cancel there will be a non-refundable cancellation fee of R500 will be levied on all cancellations. This R500 is over and above the percentage already stated as the cancellation fee.
More than 1 month before check-in, 50% deposit refunded.
More than 2 weeks before check-in, 25% deposit refunded.
Less than 2 weeks before check-in, 0% deposit refunded.